Care Engineer

Infinera Corporation; Chennai District; On-site; INR 5,000,000 - 7,500,000; Full time

Benefits offered by this job

Hybrid working schemes

Life insurance

Well-being programs

NERGs

Career development

Learning environment

Job summary

Nokia is seeking an experienced Tier 2/3 technical support engineer for Packet Core solutions in Chennai. You will diagnose network faults, monitor performance, and manage escalations while collaborating with engineering teams to resolve complex issues.

Responsibilities include on-call duty, routine maintenance, software upgrades, and documenting troubleshooting steps. The role involves global support across APAC, India, MEA, Europe, NAM and requires strong cloud/container knowledge.

Qualifications

• 10+ years of relevant experience or higher degree.
• CARE SME SUPPORT - Packet Core.
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment.
• Good knowledge of 2G, 3G, 4G, 5G per 3GPP standards.
• Ready to support Emergencies on a 24/7 basis.

Responsibilities

• Plan and execute technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area.
• Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month)
• Care SME Support – Packet Core.
• Support customers regions– APAC & India, MEA & Europe, NAM
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.

Skills

Packet Core

Troubleshooting Tools

Cloud & Container

Network Fault Analysis

24/7 Support

Education

Graduate degree or higher

Tools

Trace & Log Analysis

Measuring Equipment

Job description

Job Description:

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.

Responsibilities

• Plan and execute technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area.
• Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month)
• Care SME Support – Packet Core.
• Support customers regions– APAC & India, MEA & Europe, NAM
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.

Qualifications

You have:

• 10+ years of relevant experience and/or a graduate equivalent (or higher) degree.
• CARE SME SUPPORT - Packet Core.
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
• Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
• Fault identification/correction/ reporting skills on the particular subsystem and equipment
• Ready to support Emergencies on a 24/7 basis

Nice to have:

• Flexible to work in different time zones.
• Having Excellent in logical / analytical skills.
• Linux Cloud certification.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific roles requirements. We strive to ensure a smooth and inclusive experience for all candidates.

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.