CDC Technical Lead

Nokia; Thiruporur; On-site; INR 3,500,000 - 5,200,000; Full time

Benefits offered by this job

Flexible and hybrid working

Health and well-being support

Maternity and paternity leave

Career growth & mobility

Continuous learning

Innovation opportunities

Recognition programs

Ergonomic working space

Job summary

Nokia is seeking a CDC Technical Lead to drive care delivery in the Core Networks domain, partnering with Market Services, R&D and Product teams to deliver high-quality care and measurable business impact.

You will lead an empowered team, implement efficient care delivery models, manage budgets, SLAs and escalations, and foster cross-competency to support future technologies and initiatives.

Qualifications

• Bachelor’s or master’s degree in a related field and 10+ years in care delivery.
• Proven leadership and ability to drive financial results in core network projects.
• Strong knowledge of CORE Domain technologies and Nokia portfolio.

Responsibilities

• Lead and oversee Care Delivery for Core Networks across markets.
• Implement an efficient care delivery model to enhance efficiency and serviceability.
• Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL organization to drive product care delivery.
• Manage care financial metrics and budgets to achieve domain financial targets.
• Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
• Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
• Provide regular executive updates on progress and resolution of critical issues to senior management.
• Foster talent development and cross-competency within the organisation to support future technologies and initiatives.

Skills

Leadership

Care delivery

Financial management

SLA management

Stakeholder management

AI/ML in care delivery

Education

Bachelor's or Master's degree in related field

Job description

Job Description:

Job Description

As a CDC Technical Lead (Central Delivery Care) in Core Networks Domain Delivery Unit (DDU), you will partner with Market Services, R&D, and Product teams to deliver seamless, high-quality care. You will drive continuous improvement and automation initiatives to enhance serviceability and customer experience. Working in a fast-paced, collaborative environment, you will lead and empower a skilled team to resolve critical issues, meet key performance targets, and deliver measurable business impact. Join us to shape the future of care delivery and raise service standards together.

How You Will Contribute And What You Will Learn

• Lead and oversee Care Delivery for Core Networks across all markets.
• Implement an efficient care delivery model to enhance efficiency and serviceability.
• Develop and maintain strategic relationships with R&D, PLM, MS Care leads & DDL (Domain Delivery Lead) organisation to drive product care delivery.
• Manage care financial metrics and budgets to achieve domain financial targets.
• Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
• Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction.
• Provide regular executive updates on progress and resolution of critical issues to senior management.
• Foster talent development and cross-competency within the organisation to support future technologies and initiatives.

Key Skills And Experience

You have:

• Require a bachelor's or master's degree or related field with 10+ years of experience in care delivery within the CORE Domain.
• Strong leadership and facilitation skills with a results-oriented approach and proven track record in driving financial results in core network projects.
• Deep knowledge of CORE Domain technologies and preferably the Nokia portfolio

Nice to Have

• Experience in implementing care delivery models and familiarity with R&D collaboration and product lifecycle management (PLM)
• Knowledge of AI/ML applications in care delivery with exposure to project budget and cost management

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in India:

• Flexible and hybrid working arrangements to support work–life balance
• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
• Opportunities to innovate and contribute through Nokia’s research and development environment
• Recognition programs that celebrate outstanding contributions
• Workplace support – ergonomic working support and mobile device programs based on eligibility