Car Advisor (Sales Associate)

Cars24; Navi Mumbai; On-site; INR 200,000 - 280,000; Full time

Job summary

Cars24 is seeking a proactive Car Advisor to assist customers in buying and selling pre-owned vehicles at our Navi Mumbai location. You will evaluate car conditions, guide customers through the sales process, and ensure a smooth, transparent transaction.

Responsibilities include greeting customers, arranging test drives, presenting financing options, handling paperwork, and following up to build lasting relationships. A strong customer-service mindset and team collaboration are essential.

Qualifications

• Greet and engage customers to assess needs and preferences.
• Guide customers through the sales process from initial contact to close.
• Maintain up-to-date knowledge of inventory, features, pricing, and competitive comparisons.
• Arrange and accompany customers on test drives with clear explanations.

Responsibilities

• Interact with customers to understand requirements and drive sales.
• Coordinate end-to-end sales process including documentation and closing.
• Present financing options and assist with approvals where applicable.
• Follow up with customers to nurture relationships and encourage repeat business.
• Collaborate with sales team and other departments to ensure smooth transactions.

Skills

Customer interaction

Sales process

Product knowledge

Test drives

Finance options

Documentation

Follow-up

Customer service

Team collaboration

Job description

Walk-in Address:Cars24 Belapur Hub, Sector 15, plot no 39 NMMC parking CBD Belapur Navi Mumbai 400614

Car Advisor

A Car Advisor (Sales Associate) at Cars24 assists customers in buying and selling vehicles by providing expert guidance, evaluating car conditions, and ensuring a smooth and transparent transaction process.

Who are we looking for?

• Customer Interaction:Greet and engage with customers, understanding their needs and preferences to recommend suitable pre-owned vehicles.
• Sales Process:Manage the entire sales process from initial contact to closing the sale, ensuring a seamless and positive experience for customers.
• Product Knowledge:Maintain up-to-date knowledge of the pre-owned car inventory, including features, pricing, and competitive comparisons.
• Test Drives:Arrange and accompany customers on test drives, providing detailed explanations and answering any questions they may have.
• Finance:Pitching Customer financing options, ensuring fair deals.
• Documentation:Assist customers with the completion of sales contracts, financing applications, and other required documentation.
• Follow-Up:Conduct follow-up calls with potential and previous customers to maintain relationships and encourage repeat business.
• Customer Service:Address any customer concerns or issues promptly and professionally, striving to resolve them to the customer's satisfaction.
• Team Collaboration:Work closely with the sales team and other departments to ensure a coordinated and efficient sales process.

What will you drive?

• Proven experience in automotive sales or a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to build rapport and trust with customers.
• In-depth knowledge of pre-owned cars and the automotive market. Valid driver's license and a clean driving record.

Why Join Us?

• Drive key business initiatives and growth.
• Work in a fast-paced, innovative environment.
• Competitive compensation and career.