Service Advisor

Vohra Auto; Pune District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Growth and advancement opportunities

Friendly work atmosphere

Collaborative work atmosphere

Job summary

An automotive service company in Pune is seeking an experienced service advisor skilled in customer service and diagnosing vehicle issues. The role involves greeting customers, providing repair recommendations, and maintaining communication regarding service status. Ideal candidates will have a proven background in the automotive industry and excellent communication skills. This position offers a competitive salary, bonuses, and opportunities for growth in a friendly work environment.

Qualifications

• Proven experience as a Service Advisor in the automotive industry.
• Strong understanding of vehicle diagnostics and repair processes.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment

Responsibilities

• Greet customers and assess their vehicle service needs.
• Diagnose vehicle issues and provide accurate repair recommendations.
• Coordinate with the service team to ensure timely repairs.
• Communicate repair status and costs to clients
• Build relationships to ensure service satisfaction
• Support service quality and retention

Skills

Customer service skills

Vehicle diagnostics

Communication skills

Detail-oriented

Job description

Location: Pune
Company: Vohra Auto

Job Overview

We are looking for an experienced service advisor in the automotive industry, skilled in customer service, diagnosing vehicle issues, and coordinating repairs. Expert at building client trust and ensuring service excellence.

Key Responsibilities

• Greet customers and assess their vehicle service needs
• Diagnose vehicle issues and provide accurate repair recommendations
• Coordinate with the service team to ensure timely repairs
• Maintain clear communication with clients about repair status and costs
• Build strong relationships with customers to ensure service satisfaction
• Ensure service quality and customer retention

Requirements

• Proven experience as a Service Advisor, preferably in the automotive industry
• Strong understanding of vehicle diagnostics and repair processes
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Detail-oriented with a commitment to service excellence

Benefits

• Competitive salary and bonuses based on performance
• Growth and advancement opportunities
• Friendly and collaborative work atmosphere