Captain

Shiv Sagar Foods & Resorts Pvt Ltd; Thane; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Food provided

Provident Fund

Job summary

Shiv Sagar Foods & Resorts Pvt Ltd seeks a Restaurant Captain to supervise the restaurant floor, coordinate with service staff, and uphold high service standards. The Captain acts as the bridge between guests and the service team to ensure a smooth dining experience.

The role involves staff supervision, on-floor leadership, guest interaction, and active involvement in upselling while maintaining cleanliness and safety protocols.

Qualifications

• Supervise restaurant floor and service staff to maintain standards.
• Upsell signature dishes and beverages to guests.
• Maintain hygiene and safety compliance across the outlet.

Responsibilities

• Greet guests and ensure a pleasant dining experience.
• Present menus, explain dishes, and assist guests in choosing items.
• Take orders accurately and ensure timely service; coordinate with kitchen/bar.

Skills

Communication skills

Leadership

Problem solving

Customer focus

Food & beverage knowledge

Job description

The Restaurant Captain is responsible for supervising the restaurant floor, coordinating with the service staff, ensuring excellent guest experience, and maintaining high service standards. The Captain acts as the link between guests and the service team, ensuring smooth operation of the outlet.

Key Responsibilities

Guest Service & Experience

• Greet guests warmly and ensure a pleasant dining experience.
• Present menus, explain dishes, and assist guests in making food and beverage choices.
• Take accurate food and beverage orders and ensure timely service.
• Handle guest complaints professionally and resolve issues promptly.

Supervision & Coordination

• Supervise waiters, runners, and other service staff.
• Allocate tables and manage floor operations during shifts.
• Ensure tables are set according to standards and maintained throughout service.
• Coordinate with kitchen and bar for timely and accurate order execution.

Team Management

• Train and mentor junior staff on service standards and guest handling.
• Monitor staff grooming and adherence to hygiene and service protocols.

Sales & Upselling

• Recommend specials and promote signature dishes or beverages.
• Upsell food, wine, and other items to increase average guest spend.

Inventory & Billing

• Ensure accurate billing and settlement of guest checks.
• Coordinate with cashier for smooth payment process.
• Monitor inventory levels of condiments, linens, and service equipment.

Cleanliness & Safety

• Ensure cleanliness and hygiene standards in the restaurant.
• Enforce compliance with health and safety regulations.
• Report any hazards or maintenance needs promptly.

Skills and Competencies

• Strong communication and interpersonal skills
• Leadership and team management ability
• Problem-solving and decision‑making skills
• Customer‑focused mindset
• Sound knowledge of food and beverage service

Benefits:

• Food provided
• Provident Fund