Customer Support Associate

Digitide; Bengaluru; On-site; INR 240,000 - 300,000; Full time

Job summary

Digitide is seeking a Customer Support Associate to be the primary contact for our clients, delivering high-quality service across phone, email and chat. You will handle inquiries, resolve issues, and maintain positive relationships to ensure customer satisfaction.

You will work in a fast-paced environment, documenting interactions, keeping records up to date, and collaborating with the team to continuously improve support processes and product knowledge.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage a high workload.
• Proficiency in using customer support tools and systems.
• Experience in a customer support role, preferably in a call center environment.
• Knowledge of basic customer service principles and practices.
• Ability to work in a fast-paced, dynamic environment.
• Excellent time management and organizational skills.
• A positive and friendly attitude with a customer-first mindset.
• Willingness to learn and adapt to new processes and technologies.

Responsibilities

• Respond to customer inquiries and provide timely, accurate information.
• Resolve customer complaints and ensure a positive resolution.
• Maintain a friendly and professional attitude at all times.
• Handle a high volume of customer interactions with efficiency.
• Document and update customer records accurately.
• Collaborate with the team to improve customer support processes.
• Provide feedback on customer trends and insights.
• Ensure compliance with company policies and procedures.
• Maintain a thorough understanding of our products and services.
• Uphold the company's values and brand image.

Skills

Communication skills

Problem-solving

Independent work

Customer support tools

Call center experience

Customer service principles

Fast-paced environment

Time management

Customer-first mindset

Willingness to learn

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Support Associate, you will be the primary point of contact for our customers, offering high-quality service and support. Your role is crucial in maintaining positive relationships and ensuring customer satisfaction. You will handle a variety of inquiries, complaints, and provide accurate information to our clients, primarily through phone, email, and chat support.

Responsibilities

• Respond to customer inquiries and provide timely, accurate information.


• Resolve customer complaints and ensure a positive resolution.


• Maintain a friendly and professional attitude at all times.


• Handle a high volume of customer interactions with efficiency.


• Document and update customer records accurately.


• Collaborate with the team to improve customer support processes.


• Provide feedback on customer trends and insights.


• Ensure compliance with company policies and procedures.


• Maintain a thorough understanding of our products and services.


• Uphold the company's values and brand image.

Qualifications

• Excellent communication skills, both verbal and written.


• Strong problem-solving abilities and a customer-centric approach.


• Ability to work independently and manage a high workload.


• Proficiency in using customer support tools and systems.


• Experience in a customer support role, preferably in a call center environment.


• Knowledge of basic customer service principles and practices.


• Ability to work in a fast-paced, dynamic environment.


• Excellent time management and organizational skills.


• A positive and friendly attitude with a customer-first mindset.


• Willingness to learn and adapt to new processes and technologies.

Job Info

• Job Identification 269785


• Job Category Customer Support/Operations | BPM