Call Quality Analyst (International BPO)

SHARDA CONSULTANCY SERVICES; Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Gurgaon on a US shift is seeking candidates with excellent verbal and written communication skills. The role requires strong attention to detail and the ability to analyze performance metrics using MS Excel/Google Sheets and call center software.

Ideal candidates have 1–3 years in a call center, BPO, or QA environment and can join immediately. This on-site position offers exposure to quality assurance tasks and performance monitoring.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail to spot errors and analyze performance metrics.
• Working knowledge of MS Excel/Google Sheets and call center software.
• Experience: 1 to 3 years of experience in a call center, BPO, or quality assurance role.
• Location - Gurgaon, US Shift
• Need Immediate Joiners

Skills

Verbal communication

Written communication

Attention to detail

Excel basics

Tools

MS Excel

Google Sheets

Call center software

Job description

Required Skills QualificationsCommunication

• Excellent verbal and written communication skills.
• Strong attention to detail to spot errors and analyze performance metrics.
• Working knowledge of MS Excel/Google Sheets and call center software.
• Experience: 1 to 3 years of experience in a call center, BPO, or quality assurance role.
• Location - Gurgaon, US Shift
• Need Immediate Joiners