Call Quality Analyst

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES is seeking a Call Quality Analyst for an International BPO in Gurgaon. The role focuses on ensuring call quality metrics and performance standards are met across voice processes.

The position requires strong communication, meticulous attention to detail, and proficiency with MS Excel/Google Sheets and call center software, with 1–3 years of QA experience in a BPO setting.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail to spot errors and analyze performance metrics.
• Working knowledge of MS Excel/Google Sheets and call center software.
• Experience: 1 to 3 years of experience in a call center, BPO, or quality assurance role.
• Location - Gurgaon, US Shift
• Need Immediate Joiners

Skills

Communication

Attention to detail

Call center experience

Tools

MS Excel

Google Sheets

Call center software

Job description

Call Quality Analyst (International BPO)

Required Skills QualificationsCommunication

• Excellent verbal and written communication skills.
• Strong attention to detail to spot errors and analyze performance metrics.
• Working knowledge of MS Excel/Google Sheets and call center software.
• Experience: 1 to 3 years of experience in a call center, BPO, or quality assurance role.
• Location - Gurgaon, US Shift
• Need Immediate Joiners