Call Quality Analyst

SHARDA CONSULTANCY SERVICES; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Gurgaon is seeking a Call Quality Analyst for an International BPO, US shift. The role focuses on monitoring calls, ensuring quality metrics, and providing feedback to agents.

The ideal candidate has 1–3 years of experience in a call center or QA role, excellent communication, and proficiency with MS Excel or Google Sheets and call center software. Immediate joiners preferred.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail to spot errors and analyze performance metrics.
• Working knowledge of MS Excel/Google Sheets and call center software.
• Experience: 1 to 3 years of experience in a call center, BPO, or quality assurance role.
• Location - Gurgaon, US Shift
• Need Immediate Joiners

Skills

Communication

Attention to detail

Verbal & written communication

MS Excel

Google Sheets

Call center software

Tools

MS Excel

Google Sheets

Call center software

Job description

Call Quality Analyst (International BPO)

Required Skills QualificationsCommunication

• Excellent verbal and written communication skills.
• Strong attention to detail to spot errors and analyze performance metrics.
• Working knowledge of MS Excel/Google Sheets and call center software.
• Experience: 1 to 3 years of experience in a call center, BPO, or quality assurance role.
• Location - Gurgaon, US Shift
• Need Immediate Joiners