Quality Analyst

Fatakpay Digital

Mumbai Suburban

On-site

INR 400,000 - 600,000

Full time

3 days ago

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Job summary

FatakPay is seeking a Call Quality Analyst in Mumbai to monitor and evaluate calls, ensuring compliance with banking policies and regulatory requirements while enhancing customer interactions.

The role focuses on functional testing and UAT within banking or capital markets, offering exposure to fintech call quality standards and continuous process improvements.

Responsibilities

Monitors and evaluates inbound and outbound calls for quality and compliance.

Job description

The Call Quality Analyst monitors and evaluates inbound and outbound calls to ensure compliance with company policies, procedures, and regulatory requirements, while improving call quality and customer interactions.

Skills highlighted with ‘‘ are preferred keyskills

FatakPay is a fintech platform providing credit to the masses. It is a quick, transparent and a secure way to manage your day to day needs.

Service based Corporate in B2B IT Services Domain

QA Analyst - Banking OR Capital Markets (Functional Testing & UAT)

New Learnings a lot here, developing skills.

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