Call Center Executive

Accesslabz; India; On-site; INR 140,000 - 220,000; Full time

Benefits offered by this job

ESI

Medical Insurance EPF

Gratuity

Flexible Schedule

Paid Leave

Paid Sick Leave

Job summary

Access Home Lab Solutions LLP in Thrissur is seeking a proactive Call Centre Executive to manage customer interactions and process orders. The role focuses on receiving bookings, generating orders in the system, and coordinating with the operations team for allocation and scheduling.

The ideal candidate will have strong communication skills, attention to detail, and the ability to deliver an excellent customer experience. Training will be provided.

Qualifications

• Strong communication skills
• Attention to detail
• Ability to deliver excellent customer experience

Responsibilities

• Attend inbound customer calls and record booking requests.
• Generate orders in the system accurately based on customer requirements.
• Provide detailed information on test schedules, turnaround time (TAT), sample requirements, and pricing.
• Allocate and schedule orders by coordinating with field teams (technicians, logistics, etc.).
• Ensure timely confirmation of bookings to customers.
• Maintain accurate records of bookings, customer details, and service updates.
• Assist customers with queries, rescheduling, or modifications to existing orders.
• Work closely with the operations team to ensure smooth execution of daily schedules.
• Contribute to improving service quality and customer satisfaction.

Skills

Strong communication skills

Education

Graduate

Job description

Thrissur Experience in customer service/call cent…

Full-time ₹1.4L – ₹2.2L / yr Apply by 30 June 2026

Skills Required

• ESI
• Medical Insurance Provident Fund (EPF)
• Gratuity
• Flexible Schedule
• Paid Leave
• Paid Sick Leave

Role Overview

Access Home Lab Solutions is looking for a proactive and customer-oriented Call Centre Executive to manage customer interactions and order processing. The role focuses on receiving customer bookings, generating accurate orders in the system, and coordinating with the operations team for allocation and scheduling. The ideal candidate will have strong communication skills, attention to detail, and the ability to deliver an excellent customer experience.

Responsibilities

Attend inbound customer calls and record booking requests.

Generate orders in the system accurately based on customer requirements.

Provide detailed information on test schedules, turnaround time (TAT), sample requirements, and pricing(Training will be provided).

Allocate and schedule orders by coordinating with field teams (technicians, logistics, etc.).

Ensure timely confirmation of bookings to customers.

Maintain accurate records of bookings, customer details, and service updates.

Assist customers with queries, rescheduling, or modifications to existing orders.

Work closely with the operations team to ensure smooth execution of daily schedules.

Contribute to improving service quality and customer satisfaction.

Qualifications

Minimum qualification: Graduate (any discipline)

Interested in this role?