Call Centre Executive

DuoJobs; Kozhikode district; On-site; INR 180,000 - 240,000; Full time

Job summary

DuoJobs in Calicut, Kerala, is seeking energetic Call Centre Executives to handle customer calls, follow up on enquiries, and support lead generation activities.

The role involves making and receiving calls, scheduling appointments and test drives, maintaining records, and coordinating with departments. Basic computer knowledge and excellent communication are essential; CRM experience is an advantage.

Qualifications

• Excellent communication and telecalling skills.
• Experience in customer service and lead follow-up is desirable.
• Basic computer knowledge is required.
• CRM experience is an advantage.

Responsibilities

• Make and receive customer calls.
• Follow up on sales and service enquiries.
• Generate and update customer leads.
• Schedule appointments and test drives.
• Maintain call records and customer information.
• Coordinate with relevant departments.

Skills

Excellent communication

Telecalling

Customer service

Basic computer knowledge

CRM experience

Tools

CRM

Job description

Industry: Automobile / Automotive

Location: Calicut, Kerala

We are looking for energetic Call Centre Executives to handle customer calls, follow up on enquiries, and support lead generation activities.

Key Responsibilities:

• Make and receive customer calls.
• Follow up on sales and service enquiries.
• Generate and update customer leads.
• Schedule appointments and test drives.
• Maintain call records and customer information.
• Coordinate with relevant departments.

Skills Required:

• Excellent communication skills.
• Telecalling and customer service skills.
• Basic computer knowledge.
• Ability to handle customer enquiries professionally.
• Experience in CRM is an advantage.