Cafe Manager

Muhavra Enterprises; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

Muhavra Enterprises is seeking a Caf Manager to oversee daily operations in Pune. The role demands exceptional leadership skills and experience managing food service staff. Responsibilities include ensuring quality service, managing budgets, and adhering to health regulations. Candidates should have 3-5 years experience in a food and beverage environment, strong operational knowledge, and excellent customer service abilities. A high school diploma is required, and a degree in hospitality management is preferred.

Qualifications

• Minimum 3-5 years of experience in a managerial role within food and beverage industry.
• Proven experience in a caf or coffee shop setting.
• Strong understanding of caf operations.

Responsibilities

• Oversee day-to-day operations of the caf.
• Recruit, hire, train, and supervise staff.
• Ensure exceptional customer service.

Skills

Leadership and team management skills

Customer service orientation

Financial acumen

Effective communication

Proficiency with software

Education

High school diploma

Degree in hospitality management or business administration

Tools

Point-of-sale systems

Inventory management software

Microsoft Office

Job description

Job Title: Caf Manager

Job Location: Pune

Job Summary

The Caf Manager is responsible for overseeing all aspects of the daily operations of the caf, ensuring high standards of customer service, product quality, and employee performance. This role requires a combination of leadership, business acumen, and a passion for creating a welcoming environment for customers. The Caf Manager is accountable for the financial success of the caf, staff training and development, inventory management, and maintaining health and safety standards.

Key Responsibilities

• Operations Management
  • Oversee the day-to-day operations of the caf, ensuring smooth and efficient service.
  • Implement operational policies and procedures to improve efficiency and customer satisfaction.
  • Ensure that the caf is always clean, organized, and well-maintained, including the front of house, kitchen, and restrooms.
• Team Leadership
  • Recruit, hire, train, and supervise caf staff, including baristas, housekeeping executives, and kitchen staff.
  • Schedule shifts and manage employee performance, providing regular feedback and coaching.
  • Foster a positive, inclusive work environment that encourages teamwork and professional growth.
• Customer Service
  • Ensure that all customers receive exceptional service, handling any complaints or issues in a professional manner.
  • Develop customer loyalty programs and other initiatives to enhance customer retention.
  • Monitor and maintain the quality of all food and beverages served.
• Financial Management
  • Manage the cafs budget, monitor expenses, and work to achieve financial targets, including sales, profit margins, and cost control.
  • Prepare and analyze financial reports, including daily sales, inventory costs, and labor expenses.
  • Implement strategies to increase revenue and profitability, such as promotions, menu changes, and upselling techniques.
• Inventory and Supply Chain Management
  • Manage inventory levels, order supplies, and coordinate with vendors to ensure timely delivery of high-quality products.
  • Conduct regular inventory audits and manage waste to minimize losses and optimize stock levels.
  • Develop and maintain relationships with suppliers to ensure the best prices and quality.
• Health and Safety Compliance
  • Ensure that the caf complies with all health, safety, and food hygiene regulations.
  • Conduct regular safety checks and training sessions to maintain a safe working environment.
  • Keep all necessary certifications and licenses up to date.
• Marketing and Community Engagement
  • Develop and implement local marketing strategies to increase visibility and attract customers.
  • Organize and promote events, such as live music, workshops, or community gatherings, to build customer engagement.
  • Use social media and other digital platforms to promote the caf and engage with customers.

Qualifications

• Experience: Minimum 3-5 Years.
• Proven experience in a managerial role within the food and beverage industry, preferably in a caf or coffee shop setting.
• Strong understanding of caf operations, including food and beverage preparation, customer service, and staff management.

Skills

• Excellent leadership and team management skills.
• Strong customer service orientation with the ability to handle complaints and feedback professionally.
• Financial acumen, including budgeting, cost control, and financial reporting.
• Effective communication and interpersonal skills.
• Proficiency with point-of-sale systems, inventory management software, and Microsoft Office.

Education

• High school diploma or equivalent required; a degree in hospitality management, business administration, or a related field is preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Capability to work in a fast-paced environment with shifting priorities.