Barista

Muhavra Enterprises; Pune District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive wages

Employee discounts on food and drinks

5 days work-week

Career growth opportunities

Training and development programs

Job summary

Muhavra Enterprises is hiring a Barista in Pune to deliver excellent customer service and craft high-quality coffee in a fast-paced cafe environment.

The role involves preparing a variety of drinks, maintaining a welcoming atmosphere, handling transactions, and ensuring food safety and cleanliness across the cafe operations.

Qualifications

• Experience as a barista or in a customer-facing role is preferred but not required.
• Knowledge of basic coffee preparation techniques is a plus.

Responsibilities

• Greet customers warmly and take orders accurately.
• Prepare and serve coffee and espresso-based drinks
• Handle cashless/cash transactions via POS with accuracy.
• Maintain cleanliness and stock of the cafe area.

Skills

Customer service

Communication

Teamwork

Ability to work under pressure

Job description

Job Title

Barista

Department

Operations

Location

Pune

Reports to

Caf Manager / Shift Supervisor

Job Summary

The Barista is responsible for delivering excellent customer service and crafting high-quality coffee and beverage offerings in a fast-paced coffee shop environment. This role involves preparing and serving a variety of coffee drinks, maintaining a clean and welcoming environment, and ensuring a positive customer experience.

Key Responsibilities

1. Customer Service

• Greet customers warmly and engage in friendly conversation to build rapport and enhance the customer experience.
• Take customer orders accurately and efficiently, providing information on menu items and making recommendations when appropriate.
• Address customer inquiries and concerns with a positive attitude, ensuring customer satisfaction.

2. Drink Preparation

• Prepare and serve a variety of coffee and espresso-based drinks and other beverages according to company recipes and customer specifications.
• Operate coffee machines, grinders, blenders, and other equipment safely and efficiently.
• Ensure consistency and quality in every drink served, adhering to company standards.

3. Food Handling

• Prepare and serve food items, such as bakery items, sandwiches, and snacks, in accordance with food safety standards.
• Maintain knowledge of food allergens and dietary restrictions to provide appropriate guidance to customers.

4. Cash Handling

• Process customer transactions using the point-of-sale (POS) system, handling cash, credit cards, and other forms of payment accurately.
• Balance the cash register at the end of the shift, ensuring accurate recordkeeping and reporting any discrepancies to the Cafe Manager.

5. Cleanliness and Maintenance

• Maintain a clean, organized, and well-stocked work environment, including the coffee bar, seating area, and restrooms.
• Regularly clean and sanitize equipment, countertops, and utensils to meet health and safety standards.
• Monitor inventory levels of coffee beans, milk, syrups, and other supplies, and communicate any restocking needs to the Store Manager.

6. Adherence to Company Standards

• Follow all company policies and procedures, including health and safety regulations, dress code, and punctuality.
• Promote the companys values and mission through positive interactions with customers and colleagues.

Qualifications and Skills

• Experience: Previous experience as a barista or in a customer-facing role is preferred but not required. Training will be provided.
• Knowledge: Basic knowledge of coffee preparation techniques and equipment operation is a plus. Willingness to learn and develop coffee expertise.
• Skills:
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication skills, both verbal and written.
• Ability to work efficiently under pressure in a fast-paced environment.

Working Conditions

• Ability to stand for extended periods and perform physically demanding tasks, such as lifting and carrying supplies.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, as needed.
• Occasional overtime may be required during peak periods or special events.

Benefits

• Competitive wages
• Employee discounts on food and beverages.
• 5 days work-week
• Opportunities for career growth and advancement within the company.
• Training and development programs to enhance coffee knowledge and customer service skills.