Barista

Muhavra Enterprises; Pune District; Vor Ort; INR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Employee discounts on food and drinks

5 days work-week

Career growth opportunities

Training and development programs

Zusammenfassung

Muhavra Enterprises is hiring a Barista in Pune to deliver excellent customer service and craft high-quality coffee in a fast-paced cafe environment.

The role involves preparing a variety of drinks, maintaining a welcoming atmosphere, handling transactions, and ensuring food safety and cleanliness across the cafe operations.

Qualifikationen

• Experience as a barista or in a customer-facing role is preferred but not required.
• Knowledge of basic coffee preparation techniques is a plus.

Aufgaben

• Greet customers warmly and take orders accurately.
• Prepare and serve coffee and espresso-based drinks
• Handle cashless/cash transactions via POS with accuracy.
• Maintain cleanliness and stock of the cafe area.

Kenntnisse

Customer service

Communication

Teamwork

Ability to work under pressure

Jobbeschreibung

Job Title

Barista

Department

Operations

Location

Pune

Reports to

Caf Manager / Shift Supervisor

Job Summary

The Barista is responsible for delivering excellent customer service and crafting high-quality coffee and beverage offerings in a fast-paced coffee shop environment. This role involves preparing and serving a variety of coffee drinks, maintaining a clean and welcoming environment, and ensuring a positive customer experience.

Key Responsibilities

1. Customer Service

• Greet customers warmly and engage in friendly conversation to build rapport and enhance the customer experience.
• Take customer orders accurately and efficiently, providing information on menu items and making recommendations when appropriate.
• Address customer inquiries and concerns with a positive attitude, ensuring customer satisfaction.

2. Drink Preparation

• Prepare and serve a variety of coffee and espresso-based drinks and other beverages according to company recipes and customer specifications.
• Operate coffee machines, grinders, blenders, and other equipment safely and efficiently.
• Ensure consistency and quality in every drink served, adhering to company standards.

3. Food Handling

• Prepare and serve food items, such as bakery items, sandwiches, and snacks, in accordance with food safety standards.
• Maintain knowledge of food allergens and dietary restrictions to provide appropriate guidance to customers.

4. Cash Handling

• Process customer transactions using the point-of-sale (POS) system, handling cash, credit cards, and other forms of payment accurately.
• Balance the cash register at the end of the shift, ensuring accurate recordkeeping and reporting any discrepancies to the Cafe Manager.

5. Cleanliness and Maintenance

• Maintain a clean, organized, and well-stocked work environment, including the coffee bar, seating area, and restrooms.
• Regularly clean and sanitize equipment, countertops, and utensils to meet health and safety standards.
• Monitor inventory levels of coffee beans, milk, syrups, and other supplies, and communicate any restocking needs to the Store Manager.

6. Adherence to Company Standards

• Follow all company policies and procedures, including health and safety regulations, dress code, and punctuality.
• Promote the companys values and mission through positive interactions with customers and colleagues.

Qualifications and Skills

• Experience: Previous experience as a barista or in a customer-facing role is preferred but not required. Training will be provided.
• Knowledge: Basic knowledge of coffee preparation techniques and equipment operation is a plus. Willingness to learn and develop coffee expertise.
• Skills:
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication skills, both verbal and written.
• Ability to work efficiently under pressure in a fast-paced environment.

Working Conditions

• Ability to stand for extended periods and perform physically demanding tasks, such as lifting and carrying supplies.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, as needed.
• Occasional overtime may be required during peak periods or special events.

Benefits

• Competitive wages
• Employee discounts on food and beverages.
• 5 days work-week
• Opportunities for career growth and advancement within the company.
• Training and development programs to enhance coffee knowledge and customer service skills.