Cafe Manager

Safina Plaza; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Safina Plaza in Bengaluru, India, is seeking a Cafe Manager to run day-to-day operations of the in-house cafe, focusing on service standards, quality, staffing, and profitability, while delivering a great guest experience.

You will oversee opening/closing, manage baristas, service staff, and kitchen team, monitor inventory, vendor relationships, and cost control, ensuring hygiene and safety standards are met.

Qualifications

• 3+ years of experience in cafe, restaurant, or F&B management.
• Strong leadership and team management skills.
• Understanding of inventory, cost control, and P&L.
• Knowledge of food safety and hygiene standards (FSSAI).
• Excellent customer service and problem-solving abilities.
• Bachelor’s degree preferred; hotel/hospitality background a plus.

Responsibilities

• Oversee day-to-day cafe operations, including opening/closing procedures and service standards.
• Manage staff scheduling, training, and performance for baristas, service staff, and the kitchen team.
• Monitor inventory, place orders, and manage vendor relationships to control costs and waste.
• Ensure consistent food/beverage quality and adherence to hygiene standards.
• Handle cash, billing, and daily sales reconciliation.
• Resolve customer complaints and ensure guest satisfaction.
• Track sales, costs, and profitability; report performance to management.
• Plan promotions, seasonal menus, and collaborations with mall events and activations.

Skills

Leadership

Staff management

Inventory control

Cost control

P&L management

Food safety

Customer service

Problem solving

Education

Hospitality degree preferred

Job description

Job Type: Full-time, On-site

About Us

Safina Plaza is a retail and lifestyle plaza on Infantry Road, Bengaluru, and its in-house cafe is a key part of the visitor experience — a go-to spot for shoppers, event guests, and the neighbourhood.

Role Overview

We're looking for a Cafe Manager to run day-to-day operations of the cafe at Safina Plaza —

overseeing service, quality, staffing, and profitability while delivering a great guest experience.

Key Responsibilities

• Oversee day-to-day cafe operations, including opening/closing procedures, service standards, and
• Manage staff scheduling, training, and performance for baristas, service staff, and the kitchen team.
• Monitor inventory, place orders, and manage vendor relationships to control costs and minimise wastage.
• Ensure consistent food and beverage quality and adherence to hygiene and safety standards.
• Handle cash management, billing, and daily sales reconciliation.
• Resolve customer complaints and ensure high guest satisfaction.
• Track sales, costs, and profitability, and report performance to management.
• Plan promotions, seasonal menus, and collaborations with mall events and activations.

Requirements

• 3+ years of experience in cafe, restaurant, or F&B management.
• Strong leadership and team management skills.
• Good understanding of inventory, cost control, and P&L management.
• Knowledge of food safety and hygiene standards (FSSAI norms).
• Excellent customer service orientation and problem-solving skills.
• Bachelor's degree preferred; hotel management or hospitality background a plus.