Cafe Manager

Career Path HR Solution; Kolkata District; In loco; INR 305.000 - 365.000; Tempo pieno

Descrizione del lavoro

Career Path HR Solution in Kolkata is seeking a seasoned Cafe Manager to oversee daily cafe operations, lead staff, and maintain service quality while managing costs and driving sales.

The ideal candidate has hands-on experience in cafe or QSR operations, strong leadership, and excellent customer service skills; Graduate in Hospitality preferred; 4-6 years' experience required.

Competenze

• 4–6 years of cafe/restaurant operations experience.
• Experience supervising teams in cafe/QSR environment.
• Hands-on with beverages, inventory, and sales reporting.
• Graduate in Hospitality preferred.

Mansioni

• Manage daily cafe operations, including opening and closing procedures, staff allocation, and service standards.
• Supervise, train, and motivate baristas, service staff, and other team members.
• Ensure excellent customer service and resolve customer complaints professionally.
• Drive sales, achieve revenue targets, and implement strategies to improve business performance.
• Monitor inventory, manage stock replenishment, and minimize wastage.
• Maintain consistency in coffee, beverages, food preparation, presentation, and service quality.
• Ensure compliance with hygiene, sanitation, food safety, and workplace safety standards.
• Monitor expenses, handle cash transactions, review sales reports, and support profitability.
• Coordinate with vendors and suppliers to ensure timely availability of ingredients and materials.
• Prepare daily sales, inventory, staff attendance, and operational performance reports.
• Ensure adherence to SOPs, company policies, and brand standards.

Conoscenze

Cafe & Restaurant Ops

Team Leadership

Customer Service

Sales & Revenue

Inventory Management

Food Safety & Hygiene

Formazione

Graduate in Hospitality Management

Descrizione del lavoro

Job Description - Cafe Manager

Industry

Food & Beverage / Cafe Operations

Job Location

Kolkata, West Bengal

Salary

Up to ₹30,000 per month

Experience

4-6 Years

Gender Preference

Male

Employment Type

Full-Time

Department

Cafe Operations

Job Summary

We are looking for an experienced and customer-focused Cafe Manager to oversee daily cafe operations, manage staff, maintain service quality, control operating costs, and drive sales. The ideal candidate should have hands‑on experience in cafe, restaurant, or Quick Service Restaurant (QSR) operations, along with strong leadership and team management skills.

Key Responsibilities

• Manage daily cafe operations, including opening and closing procedures, staff allocation, and service standards.
• Supervise, train, and motivate baristas, service staff, and other team members.
• Ensure excellent customer service and resolve customer complaints professionally.
• Drive sales, achieve revenue targets, and implement strategies to improve business performance.
• Monitor inventory, manage stock replenishment, and minimize wastage.
• Maintain consistency in coffee, beverages, food preparation, presentation, and service quality.
• Ensure compliance with hygiene, sanitation, food safety, and workplace safety standards.
• Monitor expenses, handle cash transactions, review sales reports, and support profitability.
• Coordinate with vendors and suppliers to ensure timely availability of ingredients and materials.
• Prepare daily sales, inventory, staff attendance, and operational performance reports.
• Ensure adherence to standard operating procedures (SOPs), company policies, and brand standards.

Required Skills

• Cafe and Restaurant Operations Management
• Team Leadership and Staff Supervision
• Customer Service and Complaint Resolution
• Sales Target Achievement and Revenue Management
• Inventory and Stock Management
• Cost Control and Waste Reduction
• Food Safety, Hygiene, and Sanitation
• Vendor and Supplier Coordination
• Cash Handling and Sales Reporting
• POS and Billing Systems
• Staff Scheduling and Attendance Management

Educational Qualification

Graduate in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.

Experience Requirements

• 4-6 years of experience in cafe, restaurant, or food and beverage operations.
• Previous experience managing teams in a cafe or QSR environment.
• Practical knowledge of cafe operations, beverages, inventory control, and sales reporting.

Key Competencies

• Strong leadership and team-building abilities
• Excellent communication and interpersonal skills
• Customer-focused approach
• Sales orientation and business acumen
• Problem-solving and decision-making
• Time management and multitasking
• Attention to detail and operational discipline

Compensation

Up to ₹30,000 per month, depending on experience and suitability.