Cafe Manager

Espangle; Gurugram District; On-site; INR 420,000 - 600,000; Full time

Job summary

Espangle is seeking a Cafe Manager to lead on-site operations in Gurugram, ensuring guest-focused service, efficient staff management, and optimal profitability. You will supervise F&B prep, manage inventory, uphold hygiene and safety standards, and drive growth through upselling and targeted promotions.

The role requires strong leadership, excellent communication, and hands-on experience in hospitality management, with flexibility for weekends and holidays in a dynamic café environment.

Qualifications

• Excellent customer service and clear communication with guests and team
• Solid knowledge of food & beverage operations, hygiene, and service standards
• Sales skills with upselling, promotions, and revenue targets experience
• Previous experience in café/restaurant/hospitality management with team supervision
• On-site Gurugram availability with weekend/holiday/shift flexibility
• Strong organizational skills and problem-solving with attention to detail

Responsibilities

• Oversee daily café operations and guest experience.
• Manage staff schedules, assign duties, and motivate the team.
• Supervise food & beverage prep and presentation to standards.
• Coordinate inventory and vendor relationships; monitor costs.
• Drive sales through upselling and promotions; support marketing.
• Train team; implement SOPs; report performance to management.

Skills

Customer service

Communication

F&B operations

Hygiene & safety

Upselling

Promotions

Team supervision

Shift management

MS Office

Education

Diploma in hospitality management

Tools

POS systems

Inventory management tools

Job description

Company Description

Espangle is a premier 360-degree consulting firm and brand incubator operating at the intersection of food and hospitality. The company provides end-to-end strategic solutions for a diverse portfolio of clients, including homegrown culinary brands, high-growth e-commerce food businesses, boutique hotels, luxury resorts, curated farm villas, and cloud kitchens. Espangle uniquely combines consulting with hands-on brand operations across hospitality, dining, and food retail, giving team members exposure to real-world, scalable business models. Its owned brands include Escape Stays, Edge and Corner Stays in hospitality, The Ninth, Chaubara, and Poet in dining, and GoSnacks in next-gen food retail. This integrated ecosystem offers opportunities to work in a dynamic, growth-focused environment with strong industry insight.

Role Description

The Cafe Manager is a full-time, on-site role based in Gurugram, responsible for overseeing daily café operations and ensuring a smooth, guest-focused experience. This role includes managing staff schedules, leading and motivating the team, and maintaining high standards of service, cleanliness, and safety. The Cafe Manager will supervise food and beverage preparation and presentation, coordinate inventory and vendor relationships, and monitor costs to support profitability. They will handle guest interactions, resolve concerns, drive sales through upselling and promotions, and support local marketing initiatives. The role also involves training team members, implementing standard operating procedures, and reporting operational performance to senior management.

Qualifications

• Strong customer service and communication skills, with the ability to engage guests and lead a diverse team effectively.
• Solid knowledge of food & beverage operations and food service standards, including hygiene and safety compliance.
• Sales skills with experience in upselling, managing promotions, and meeting revenue targets in a café or hospitality setting.
• Previous experience in café, restaurant, or hospitality management, including team supervision and shift management.
• Ability to work on-site in Gurugram, with flexibility to work weekends, holidays, and variable shifts as needed.
• Strong organizational and problem-solving abilities, with attention to detail and a focus on operational efficiency.
• Basic proficiency in POS systems and inventory management tools; familiarity with MS Office or similar software.
• Diploma or degree in hospitality management, business, or a related field is preferred but not mandatory; equivalent experience is valued.