Cafe Manager

The Hosteller; Delhi; On-site; INR 300,000 - 520,000; Full time

Job summary

The Hosteller is seeking a proactive Cafe manager/assistant manager/executive to lead daily F&B operations in its North India locations. You will oversee food preparation, service, cleanliness, inventory, procurement and cost controls to ensure guest satisfaction and business goals.

Key responsibilities include coordinating front and back of house, scheduling shifts, maintaining sanitation standards, training staff, and promoting the brand through local promotions while delivering exceptional

Qualifications

• 2+ years of experience in hospitality operations or similar roles.
• Strong customer service and leadership abilities.
• Knowledge of F&B service standards and hygiene practices.
• Ability to relocate to northern India if required.

Responsibilities

• Understanding of the hospitality/hotel/restaurant/QSR industry.
• Coordinating daily F&B operations to ensure efficiency and productivity.
• Delivering superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintain positive feedback.
• Managing front of house and back of house operations, scheduling shifts and ensuring sanitation and safety regulations.
• Regularly reviewing product quality and researching for new F&B vendors.
• Projecting future needs for F&B goods, kitchen utensils and cleaning products.
• Optimising operational costs, identifying measures to reduce waste and creating reports on revenues and expenses.
• Promoting the brand in the local community through promotions and live events.
• Training new and current employees on proper customer service practices.
• Ensuring timely repairs, maintenance, stock keeping, etc.

Skills

Customer service

Team management

Food safety

Inventory management

Communication

Education

Hospitality graduate/post-graduate or diploma in hospitality

Job description

Job role: Cafe manager/assistant manager/executive (Hotels/Restaurants)

Location: North India

Department: F&B operations

Job experience: 2-5 years

Job brief

The Cafe manager/asst. manager/executive shall be responsible for managing & overseeing the daily food & beverage (F&B) operations, timely food preparation, Serving and cleanliness, ensuring seamless experience for guests visiting the restaurant/cafes at the hotel/hostel. He/she shall also be responsible for purchasing/procurement, inventory management, accounting, people management, etc. to meet business goals as per company standards.

Key responsibilities

• Understanding of the hospitality/hotel/restaurant/QSR industry
• Coordinating daily F&B operations to ensure efficiency and productivity
• Delivering superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintaining positive feedbacks
• Managing both front of the house and back of the house restaurant operations, scheduling work shifts and ensuring compliance with sanitation and safety regulations
• Regularly reviewing product quality and building/researching for new F&B vendors
• Projecting future needs for F&B goods, kitchen utensils and cleaning products to facilitate smooth operations
• Optimising operational costs, identifying measures to reduce waste and creating detailed reports on revenues and expenses
• Promoting the brand in the local community through promotions, live events, etc. to reach a broader audience
• Training new and current employees on proper customer service practices
• Ensuring timely repairs & maintenances, deep cleaning, stock keeping, etc.
• Managing inventory, stock, storage, etc.

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 2 years of experience in a hotel, hostel, guest house, restaurant, cafes, QSR, etc.
• Extensive operational knowledge of F&B operations
• Outstanding communication, interpersonal & time-management skills
• Flexible to relocate anywhere in northern India
• High attention to detail