Cafe Manager

The Hosteller; New Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

The Hosteller is seeking a Cafe manager/assistant manager/executive to oversee daily F&B operations across cafes and hotel eateries. You will ensure timely food preparation, serving, cleanliness, and guest satisfaction while managing procurement, inventory, and people management.

Responsibilities include coordinating front and back of house activities, optimizing costs, training staff, and promoting the brand through local events to attract a broader audience.

Qualifications

• Minimum 2 years of experience in hotel/hostel/restaurant/F&B.
• Hospitality graduate or diploma in hospitality.
• Extensive operational knowledge of F&B operations.

Responsibilities

• Understanding of hospitality/hotel/restaurant/QSR industry.
• Coordinating daily F&B operations to ensure efficiency and productivity.
• Delivering superior food and beverage service, responding to customer complaints to maximize satisfaction.
• Managing front of house and back of house operations, scheduling shifts, ensuring sanitation and safety.
• Reviewing product quality and researching new F&B vendors.
• Projecting future needs for F&B goods, utensils and cleaning products.
• Optimising operational costs, reducing waste and reporting revenues/expenses.
• Promoting the brand in the local community through events.
• Training new and current employees on customer service practices.
• Ensuring repairs, maintenance, stock keeping, and inventory control.

Skills

Communication skills

People management

Customer service

Operations coordination

Cost control

Sanitation compliance

Education

Hospitality degree/diploma

Job description

Job role: Cafe manager/assistant manager/executive (Hotels/Restaurants)

Location: North India

Department: F&B operations

Job experience: 2-5 years

Job brief

The Cafe manager/asst. manager/executive shall be responsible for managing & overseeing the daily food & beverage (F&B) operations, timely food preparation, Serving and cleanliness, ensuring seamless experience for guests visiting the restaurant/cafes at the hotel/hostel. He/she shall also be responsible for purchasing/procurement, inventory management, accounting, people management, etc. to meet business goals as per company standards.

Key responsibilities

• Understanding of the hospitality/hotel/restaurant/QSR industry
• Coordinating daily F&B operations to ensure efficiency and productivity
• Delivering superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintaining positive feedbacks
• Managing both front of the house and back of the house restaurant operations, scheduling work shifts and ensuring compliance with sanitation and safety regulations
• Regularly reviewing product quality and building/researching for new F&B vendors
• Projecting future needs for F&B goods, kitchen utensils and cleaning products to facilitate smooth operations
• Optimising operational costs, identifying measures to reduce waste and creating detailed reports on revenues and expenses
• Promoting the brand in the local community through promotions, live events, etc. to reach a broader audience
• Training new and current employees on proper customer service practices
• Ensuring timely repairs & maintenances, deep cleaning, stock keeping, etc.
• Managing inventory, stock, storage, etc.

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 2 years of experience in a hotel, hostel, guest house, restaurant, cafes, QSR, etc.
• Extensive operational knowledge of F&B operations
• Outstanding communication, interpersonal & time-management skills
• Flexible to relocate anywhere in northern India
• High attention to detail