Business System Analyst - Salesforce Admin

Clarivate; Bengaluru; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Clarivate Plc in Bengaluru seeks an experienced Salesforce professional to administer and develop Salesforce Sales, Service, and Experience Cloud. You will configure security, manage users, and build automation to boost efficiency and data quality.

The role requires 5+ years of Salesforce experience, strong problem-solving skills, and hands-on CI/CD deployment using Git/Bitbucket. A collaborative, fast-paced environment offers growth through complex integrations and UAT support.

Qualifications

• 5+ years of Salesforce experience in administration or development.
• Strong understanding of Salesforce security model, standard/custom objects, automation tools, and reports/dashboards.
• Experience working with data migration tools (Data Loader, Workbench).
• Familiarity with Agile methodologies and ticketing systems like JIRA.
• Ability to troubleshoot issues and implement solutions independently.
• Must have working experience in deploying the components into Git, Bitbucket via CI/CD automation with good idea on Salesforce Metadata Structure.

Responsibilities

• Configure and customize Salesforce Sales Cloud, Service Cloud, and Experience Cloud to meet business needs.
• Manage user roles, profiles, permission sets, security settings, and data access.
• Create and enhance custom objects, fields, page layouts, and validation rules.
• Understand solutions created via automation, debug issues, and integrate with third-party applications.
• Write optimized SOQL and SOSL queries for data retrieval and reporting.
• Debug, troubleshoot, and enhance Salesforce solutions for performance and scalability.
• Work with APIs and middleware tools to integrate Salesforce with external systems.
• Conduct system testing, support UAT, and deploy changes using CI/CD tools like Git, and Jenkins.
• Provide ongoing Salesforce support, troubleshooting, and training for end users.

Skills

Salesforce admin & dev

Security model & objects

Data migration tools

Agile & JIRA

Troubleshoot & solutioning

CI/CD automation

Tools

JIRA

Git

Bitbucket

Job description

About You – experience, education, skills, and accomplishments

• 5+ years of Salesforce experience in administration or development.
• Strong understanding of Salesforce security model, standard/custom objects, automation tools, and reports/dashboards.
• Experience working with data migration tools (Data Loader, Workbench).
• Familiarity with Agile methodologies and ticketing systems like JIRA.
• Ability to troubleshoot issues and implement solutions independently.
• Must have working experience in deploying the components into Git, Bitbucket via CI/CD automation with good idea on Salesforce Metadata Structure

It would be great if you have:

• Salesforce Administrator Certification is highly desirable.
• Experience with CPQ, Revenue Cloud, or Experience Cloud is a plus.
• Develop automation using Flows, Process Builder, and Apex triggers (is a plus).
• Ability to work in a fast-paced, high-impact environment

What will you be doing in this role?

• Configure and customize Salesforce Sales Cloud, Service Cloud, and Experience Cloud to meet business needs.
• Manage user roles, profiles, permission sets, security settings, and data access.
• Create and enhance custom objects, fields, page layouts, and validation rules.
• Understand solutions created via automation, debug issues, and integrate with third-party applications.
• Write optimized SOQL and SOSL queries for data retrieval and reporting.
• Debug, troubleshoot, and enhance Salesforce solutions for performance and scalability.
• Work with APIs and middleware tools to integrate Salesforce with external systems.
• Conduct system testing, support UAT, and deploy changes using CI/CD tools like Git, and Jenkins.
• Provide ongoing Salesforce support, troubleshooting, and training for end users.

Hours of Work
45-hours per week, permanent full-time position. Working in 2:00p.m to 11:00p.m shift.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.