Salesforce Admin

HOTELKEY INDIA PRIVATE LIMITED; Maharashtra; Hybrid; INR 600,000 - 800,000; Full time

Job summary

HOTELKEY INDIA PRIVATE LIMITED is seeking a Salesforce Administrator to manage the day-to-day administration, configuration, and enhancement of our Salesforce platform, enabling sales and support teams to work efficiently and drive growth.

The role requires collaborating with stakeholders, maintaining data integrity, building reports and dashboards, and supporting integrations and Lightning features.

Qualifications

• Bachelor's degree in IT, CS, BA or related field.
• Proven Salesforce Administrator experience with best practices.
• Salesforce Administrator certification preferred.
• Skilled in customizing Salesforce objects, fields, layouts, workflows, validations.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Detail-oriented with focus on data accuracy.
• Ability to work independently and in teams.
• Experience with data migration and data cleansing in Salesforce.
• Familiar with Salesforce Lightning Experience is a plus.

Responsibilities

• Oversee Salesforce configuration and customization to align with sales and support workflows.
• Manage user roles, profiles, and security settings.
• Collaborate with sales and support to optimize use.
• Design reports and dashboards to provide insights.
• Handle data imports, exports, and data cleansing.
• Manage Salesforce integrations with other systems.
• Stay updated with Salesforce releases and enhancements.
• Provide training and support to Salesforce users.
• Troubleshoot Salesforce issues.
• Collaborate with IT and developers for complex customizations.

Skills

Salesforce Admin

Reports & Dashboards

Data Migration

User Security & Access

Stakeholder Communication

Problem Solving

Education

Bachelor's degree in IT/CS/BA

Tools

Salesforce Lightning

Salesforce CRM

Data Loader

Job description

As a Salesforce Administrator, you will manage the day-to-day administration, configuration, and enhancement of our Salesforce platform. Your expertise will ensure that our sales and support teams can efficiently manage their responsibilities, ultimately driving business growth and customer satisfaction. You will collaborate with stakeholders to understand business requirements and implement solutions that improve the effectiveness of our Salesforce system.

Responsibilities:

• - Oversee the configuration and customization of Salesforce to align with the company's sales and support processes and workflows.
• - Implement and maintain user roles, profiles, and security settings to ensure data integrity and user access control.
• - Collaborate with the sales and support team to understand their needs and challenges, providing guidance and support to optimize their use of Salesforce.
• - Design and create reports and dashboards to provide insights into sales and support performance and enable data-driven decision-making.
• - Handle data imports, exports, and data cleansing activities to ensure the accuracy and reliability of data within the Salesforce system.
• - Manage Salesforce integrations with other business systems and third-party applications.
• - Stay up-to-date with Salesforce updates and new features, evaluating their potential impact on the organization and recommending appropriate enhancements.
• - Provide training and support to Salesforce users, addressing questions and issues promptly.
• - Troubleshoot and resolve technical issues related to Salesforce functionality and user experience.
• - Collaborate with the IT team and Salesforce developers for more complex system customizations and enhancements.

Requirements:

• - Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• - Proven experience as a Salesforce Administrator or a similar role, with a deep understanding of Salesforce capabilities and best practices.
• - Salesforce Administrator certification (e.g., Salesforce Certified Administrator) is preferred.
• - Proficiency in customizing Salesforce objects, fields, page layouts, workflows, and validation rules.
• - Strong analytical and problem-solving skills to address business requirements effectively.
• - Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• - Detail-oriented with a focus on maintaining data accuracy and system integrity.
• - Ability to work independently and collaboratively in a fast-paced environment.
• - Experience with data migration, cleansing, and data management best practices in Salesforce.
• - Familiarity with Salesforce Lightning Experience is a plus.