Business Specialist

Evlv; India; Remote; INR 800,000 - 1,500,000; Full time

Job summary

Evlv in India is seeking a Business Specialist to drive operational transformation and improvement across processes, reporting to the Director, Customer Success & Operations Improvement.

You will partner with stakeholders, analyze data, design improved processes, coordinate implementations, develop dashboards, and support change management to deliver measurable improvements.

Qualifications

• 3+ years of business, operations, process improvement, or related experience.
• Experience leading operational improvement initiatives or business process enhancements.
• Strong problem-solving skills and experience designing and implementing business solutions.
• Ability to work effectively in changing environments and manage multiple priorities.
• Experience working with business processes and process documentation.
• Strong analytical skills with the ability to turn data into actionable recommendations.
• Excellent stakeholder management and collaboration skills.
• Ability to facilitate discussions, gather requirements, and build alignment across teams.
• Ability to learn new tools, systems, and technologies quickly.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, PowerPoint, and Visio. Experience with Power BI is considered an asset.

Responsibilities

• Lead operational improvement initiatives for specific business processes, workflows, or business challenges.
• Work with business stakeholders and subject matter experts to understand current processes and identify improvement opportunities.
• Analyze operational data, performance metrics, and business requirements to identify root causes and recommend solutions.
• Design and document improved processes, business requirements, and business rules.
• Coordinate implementation activities and help ensure successful delivery of process improvements.
• Create reports, dashboards, and success metrics to measure business outcomes and performance.
• Develop insights and recommendations that support business decision-making and continuous improvement.
• Coordinate user testing and support issue resolution during implementations.
• Act as a liaison between business teams and support functions, including Technology and Operations teams.
• Maintain process documentation, standard operating procedures, and related policies.
• Support change management activities, including communications, training, and user adoption.
• Identify opportunities to use data, analytics, automation, and AI to improve operational efficiency and effectiveness.

Skills

Process improvement

Stakeholder management

Analytical skills

Problem solving

Data analysis

Change management

Requirements gathering

Communication

Adaptability

Team collaboration

Tools

Power BI

Excel

Visio

Job description

Title: Business Specialist, Operational Transformation & Improvement

Sector: IT & Services Consulting

Location: Permanent Work From Home (Anywhere in India)

Duration: 1-Year Contract - Renewable

Working Hours: Monday to Friday, Eastern Standard Time Zone

The impact you'll have:

The Operational Transformation & Improvement team is looking for a curious and motivated Business Specialist to help improve how we work. Reporting to the Director, Customer Success & Operations Improvement, you will work with business stakeholders and subject matter experts to identify opportunities, analyze processes, develop solutions, and lead improvement initiatives from idea through implementation. You will focus on improving operational processes within assigned business areas by using data, process analysis, automation, and AI. Your goal is to simplify work, improve quality and efficiency, and deliver measurable business results.

What you'll do:

• Lead operational improvement initiatives for specific business processes, workflows, or business challenges.
• Work with business stakeholders and subject matter experts to understand current processes and identify improvement opportunities.
• Analyze operational data, performance metrics, and business requirements to identify root causes and recommend solutions.
• Design and document improved processes, business requirements, and business rules.
• Coordinate implementation activities and help ensure successful delivery of process improvements.
• Create reports, dashboards, and success metrics to measure business outcomes and performance.
• Develop insights and recommendations that support business decision-making and continuous improvement.
• Coordinate user testing and support issue resolution during implementations.
• Act as a liaison between business teams and support functions, including Technology and Operations teams.
• Maintain process documentation, standard operating procedures, and related policies.
• Support change management activities, including communications, training, and user adoption.
• Identify opportunities to use data, analytics, automation, and AI to improve operational efficiency and effectiveness.

What you'll bring to the table:

• 3+ years of business, operations, process improvement, or related experience.
• Experience leading operational improvement initiatives or business process enhancements.
• Strong problem-solving skills and experience designing and implementing business solutions.
• Ability to work effectively in changing environments and manage multiple priorities.
• Experience working with business processes and process documentation.
• Strong analytical skills with the ability to turn data into actionable recommendations.
• Excellent stakeholder management and collaboration skills.
• Ability to facilitate discussions, gather requirements, and build alignment across teams.
• Ability to learn new tools, systems, and technologies quickly.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, PowerPoint, and Visio. Experience with Power BI is considered an asset.