Business Process Associate

Dishha Staffing Services; Hyderabad; On-site; INR 230,000 - 330,000; Full time

Job summary

Dishha Staffing Services is seeking a Business Process Associate in Hyderabad. The role focuses on managing client interactions, promoting services, and ensuring high-quality communication across channels. Fluency in English, Hindi and Malayalam is mandatory; Tamil is also expected.

Fresher or 1+ year of experience acceptable. The position involves strict adherence to rosters, shift schedules, and detailed CRM updates, with responsibilities spanning inbound/outbound/chat handling, lead

Qualifications

• Must be fluent in English, Hindi and Malayalam.

Responsibilities

• Ensure strict adherence to rosters, login times and shift schedules.
• Follow break timings as per shift and break schedules.
• Maintain consistent performance handling inbound, outbound and chat interactions daily, weekly and monthly.
• Make follow-ups as per lead age and defined number of attempts.
• Maintain contact percentage as per targets and ensure timely follow-ups on non-contact leads.
• Demonstrate knowledge of monthly offers, discounts and available services.
• Update CRM fields accurately after each client interaction.
• Fix appointments based on offers, clinic schedules and doctor availability.
• Update reminder sheet when an appointment is booked.
• Understand client needs and provide tailored service recommendations.
• Promote inside sales and cross-sell services.
• Respond to client queries via voice, email and chat professionally.
• Strengthen brand value with exceptional customer service.
• Build and maintain strong customer relationships with engaging experiences.

Skills

English

Hindi

Malayalam

Tamil

Job description

Job Title: Business Process Associate

Industry: Wellness / Healthcare

Location: Hyderabad

Required: English, Hindi & Malaylam(mandatory) ,Tamil

Experience : Fresher or 1+yr

Job Description

We are looking for a Business Process Associate to manage client interactions, promote our services, and ensure high-quality communication and support across multiple channels. The ideal candidate should be customer-focused, detail-oriented, and proficient in English, Hindi, and Malaylam.

Key Responsibilities

Operational Adherence

• Ensure strict adherence to assigned rosters, login times, and shift schedules.
• Follow break timings as per shift and break schedules.
• Maintain consistent performance in handling inbound, outbound, and chat interactions daily, weekly, and monthly.

Customer Engagement & Lead Management

• Make follow-ups as per lead age and defined number of attempts.
• Maintain contact percentage as per targets and ensure timely follow-ups on non-contact leads.
• Demonstrate process knowledge regarding monthly offers, discounts, and available services.
• Update all CRM fields accurately after each client interaction.
• Fix appointments based on available offers, clinic schedules, and doctor availability.
• Update the reminder sheet whenever an appointment is booked.

Customer Interaction & Inside Sales

• Understand client needs and provide tailored service recommendations.
• Promote inside sales and cross-sell services effectively.
• Respond to client queries via voice, email, and chat channels in a professional manner.
• Strengthen brand value by ensuring exceptional customer service.
• Build and maintain strong customer relationships by providing an engaging experience.

Interested candidates can contact : 9398825705