Operations Associate

Ansira; Pune District; On-site; INR 360,000 - 480,000; Full time

Job summary

Ansira in India is seeking an Operations Associate based in Pune to handle high-volume calls, chats, and emails in English, delivering excellent customer service. You will use Salesforce, document tickets, and collaborate with teams to resolve issues while maintaining SLA scores.

The role requires 1–2 years in customer support and a willingness to work night shifts and weekends. Join a collaborative team in a fast-paced environment and contribute to customer satisfaction and loyalty through

Qualifications

• 1–2-year experience in customer support or related role in American process.
• Strong written and verbal communication skills in English.
• Empathy and customer-oriented approach; ability to handle multiple tasks.

Responsibilities

• Respond to incoming calls, chats and emails from customers in a prompt and professional manner.
• Provide accurate information using applicable tools, resources and procedures.
• Understand products or services to address client questions and concerns.
• Document tickets in the call center database and follow scripts to ensure accuracy.
• Meet performance metrics including CSAT, AHT, and speed of answer; attend trainings.
• Collaborate with teams to resolve issues and manage high call volume; perform other duties as assigned.

Skills

English communication

Customer service

Multitasking

Problem solving

Reliability

Call center software

Night shift willingness

Weekend work

Education

High school diploma or equivalent

Tools

Salesforce

Job description

## Operations AssociateApplylocations: India-Punetime type: Full timeposted on: Posted Todayjob requisition id: R1088The Partner Support Associate, based in India, is responsible for handling incoming calls, chats, and emails in English from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty.**Duties/Responsibilities:*** Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.* Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures.* Understand the company's products or services to effectively address client questions and concerns.* Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.* Document tickets (calls, chats and emails) in the call center database.* Follow specific scripts or call flows to ensure accuracy of information provided.* Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.* Attend training sessions and team meetings to enhance skills and knowledge.* Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.* Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.* Show a willingness to learn new things and adapt to company guidelines and procedures.* May perform other administrative duties as assigned.**Required Skills/Abilities:*** 1–2-year experience strong written and verbal communication skills in English* Exceptional communication, active listening skills, and interpersonal skills.* Empathy and customer-oriented approach.* Ability to handle multiple tasks and prioritize effectively.* Proficient in call center software and technology. Experience with Salesforce is a plus.* Strong problem-solving skills to address and resolve customer issues efficiently.* Proven track record of reliability.* Willingness to work in 24 \* 7 work environment.* Willingness to work on weekends with scheduled week offs as per business requirement.* Candidates are required to work from the office 5 days a week. The shift timings for this role are 7:30 PM to 4:00 AM.**Education and Experience:*** High school diploma or equivalent.* Experience in a customer support role or a related role in American process.