Sr. Process Associate

shivathattex; Coimbatore District; On-site; INR 303,000 - 593,000; Full time

Benefits offered by this job

Paid sick time

Paid time off

Provident Fund

Job summary

shivathattex is seeking a motivated and experienced Senior Process Associate to manage day-to-day operational activities, ensure process accuracy, and support the team in achieving business targets. This in-person role requires proactive communication and the ability to coordinate with internal teams to drive smooth process execution.

You will review and process customer or business-related transactions, monitor SLAs and quality standards, identify issues, maintain accurate records, and prepare

Qualifications

• Any Graduate or Post Graduate.
• 2–5 years of relevant work experience preferred.

Responsibilities

• Handle day-to-day process and operational activities.
• Review and process customer or business-related transactions accurately.
• Ensure all work is completed within defined SLAs and quality standards.
• Identify and resolve process-related issues and escape complex cases when required.
• Maintain accurate records and prepare regular reports.
• Coordinate with internal teams and other stakeholders for smooth process execution.
• Monitor process quality and identify opportunities for improvement.

Skills

Communication skills

Analytical thinking

MS Excel

Independent worker

Attention to detail

Education

Any Graduate / Post Graduate

Job description

We are looking for a motivated and experienced Senior Process Associate to manage day-to-day operational activities, ensure process accuracy, and support the team in achieving business targets.

Key Responsibilities

• Handle day-to-day process and operational activities.
• Review and process customer or business-related transactions accurately.
• Ensure all work is completed within defined SLAs and quality standards.
• Identify and resolve process-related issues and escape complex cases when required.
• Maintain accurate records and prepare regular reports.
• Coordinate with internal teams and other stakeholders for smooth process execution.
• Monitor process quality and identify opportunities for improvement

Required Skills

• Good communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Good knowledge of MS Excel and MS Office.
• Ability to work independently as well as in a team.
• Good attention to detail and accuracy.

Qualification

• Any Graduate / Post Graduate.
• Relevant work experience of 2–5 years preferred.

Key Performance Indicators

• Productivity
• Quality
• Accuracy
• SLA/TAT adherenc

Pay: ₹303,053.13 - ₹593,392.25 per year

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person