Business Operations Manager

Invisia BPO Solutions Pvt. Ltd.; India; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Opportunity for direct interaction with leadership

Exposure to diverse business challenges

Job summary

Invisia BPO Solutions Pvt. Ltd. in Bengaluru is seeking a Business Operations Manager to drive strategic initiatives across the organization. This role involves executing operational programs while collaborating with leadership and coordinating various departments.

The ideal candidate should have 5–10 years of experience in business operations, strong problem-solving capabilities, and excellent stakeholder management skills. This full-time position requires a proactive approach to managing vendor engagements and operational challenges.

Qualifications

• 5–10 years of experience in business operations, program management, or consulting.
• Strong experience coordinating cross-functional projects.
• Excellent communication and negotiation skills.

Responsibilities

• Drive execution of cross-functional operational initiatives.
• Coordinate vendor discussions and manage vendor onboarding.
• Monitor initiative progress and provide updates to leadership.

Skills

Problem-solving

Stakeholder management

Communication

Cross-functional project coordination

Education

Bachelor’s degree in Business Administration or related field

Job description

Job Title: Business Operations Manager – Strategic Programs / Strategy & Operations Manager

Location: Bengaluru (Work from Office)

Reports to: Head of Operations / Leadership Team

Experience Required: 5–10 years

Type: Full-time

Role Overview

The Business Operations Manager – Strategic Programs will drive the execution of cross-functional operational initiatives across the organization. This role acts as a central execution partner to leadership and department heads, ensuring that strategic initiatives, operational programs, and vendor-driven engagements are planned, coordinated, and delivered successfully.

The role involves understanding business requirements, defining execution plans, coordinating internal teams and external vendors, and ensuring initiatives are delivered on time and aligned with organizational objectives. The position requires strong problem‑solving abilities, stakeholder coordination, and the ability to translate business needs into structured execution plans.

Key Responsibilities

• Strategic Program Execution
  • Lead and execute cross‑functional initiatives that require coordination across multiple departments.
  • Translate leadership and departmental requirements into clear execution plans and deliverables.
  • Drive end‑to‑end execution of operational programs and strategic initiatives.
  • Identify dependencies, manage risks, and ensure timely delivery of initiatives.
  • Identify when external vendors, consultants, or service providers are required to execute initiatives.
  • Source and evaluate vendors aligned with project requirements.
  • Coordinate vendor discussions, proposals, and negotiations.
  • Manage vendor onboarding and engagement processes.
  • Monitor vendor performance during project delivery and ensure expected outcomes are achieved.
• Cross-Department Coordination
  • Work closely with department heads, SMEs, and leadership to understand business requirements.
  • Facilitate collaboration between internal teams and external partners during project execution.
  • Ensure alignment across departments and remove execution bottlenecks.
• Operational Planning & Problem Solving
  • Break down complex operational challenges into actionable execution plans.
  • Proactively identify operational gaps and propose solutions.
  • Ensure operational initiatives are aligned with business priorities.
• Initiative Monitoring & Reporting
  • Track initiative progress, timelines, and outcomes.
  • Provide regular updates to leadership on operational initiatives and vendor engagements.
  • Ensure operational documentation and execution plans are well maintained.
• Process Improvement
  • Identify opportunities to improve internal operational processes.
  • Build structured workflows for vendor engagement and operational execution.
  • Contribute to building scalable operational frameworks for the organization.

Key Performance Indicators

• Successful execution and completion of strategic operational initiatives.
• Efficiency and effectiveness of cross‑department coordination.
• Vendor engagement outcomes aligned with project goals.
• Reduction of operational bottlenecks and improved execution speed.
• Quality of operational planning and implementation.
• Leadership satisfaction with initiative delivery and operational outcomes.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• 5–10 years of experience in business operations, program management, consulting, or operational strategy roles.
• Strong experience coordinating cross‑functional projects or initiatives.
• Ability to understand business requirements and translate them into execution plans.
• Excellent communication, stakeholder management, and negotiation skills.
• Strong problem‑solving and analytical thinking abilities.

Preferred Qualifications

• Experience working in technology, SaaS, consulting, or fast‑growing startup environments.
• Exposure to vendor sourcing, consulting engagements, or compliance‑driven initiatives.
• Familiarity with operational frameworks, program management methodologies, or project management tools.
• Experience working closely with leadership teams on strategic initiatives.

What Success Looks Like in This Role

• Strategic initiatives are executed efficiently with minimal operational friction.
• Cross‑functional teams collaborate effectively under structured execution plans.
• Vendor engagements are well managed and deliver expected results.
• Operational problems are solved proactively with structured approaches.
• Leadership can rely on this role to drive initiatives from concept to execution.

What This Role Is Not

• This role does not manage office administration or workplace facilities.
• This role is not limited to procurement or vendor sourcing alone.
• This role does not perform technical implementation tasks owned by engineering or specialized teams.
• This role focuses on execution and coordination rather than departmental ownership.

Why Join Us

• Opportunity to play a key role in driving strategic initiatives in a growing organization.
• Work directly with leadership and multiple departments on impactful operational programs.
• Exposure to diverse business challenges, vendor ecosystems, and operational frameworks.
• Opportunity to build scalable operational systems and contribute to organizational growth.