Business Manager

Tally Solutions; Bengaluru, Surat; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tally Solutions in Bengaluru, Karnataka is seeking a Business Manager in the Business Development function to own P&L for assigned Certified Partners in the territory.

You will help CPs craft long- and short-term plans, identify key initiatives, and drive initiatives that improve customer satisfaction and partner growth.

The role requires strong customer engagement, team leadership, and travel up to 10–15 days every month to stay aligned with partners.

Qualifications

• Experience in customer engagement and SME business.
• Proven ability to manage a team and mentor members.
• Ability to analyze financial data to identify opportunities.
• Understanding of B2B purchasing behaviours and market in India.
• Strong verbal and written communication skills.

Responsibilities

• Own PL ownership of assigned CPs in the territory.
• Help CPs create long-term and short-term business plans and initiatives.
• Assess CPs' performance and drive initiatives to improve customer satisfaction.
• Define issues, propose solutions, and present them to internal teams.
• Execute planned initiatives and ensure alignment with company goals.
• Identify development needs for Partners and upskill their teams.
• Travel 10–15 days per month to engage with CPs on the ground.

Skills

Customer engagement

Team management

Business planning

B2B awareness

Communication

India software market

Job description

India Sales

Experience: 5-10 Years

What You Will Own

• As a Business Manager (BM) in the Business Development function, one is responsible for the PL ownership of the assigned Certified Partners (CP) in the respective territory.
• Being a part of the Customer Centric organization, a BM should be able to help the assigned Certified Partners to create long-term and short-term Business Plans and identify key initiatives for the defined period which are going to impact and increase customer satisfaction, directly or indirectly. This includes what the partner aspires for and what should be the key focus areas of activities that will take the Certified Partner reach the aspiration within the set timeline.

Where Your Expertise Meets Our Future

• Experience in customer engagement and SME business.
• Expertise of managing a team and creating and working for the development of the team members as a well-wisher.
• Knowledge of creating business plans and product expertise, evaluating, and analysing a companys financial data to arrive at a conclusion or identify opportunities.
• Complete understanding of B2B purchasing behaviours and their market.
• Good understanding of the organizations policies and processes related to customer and partner business groups.
• Excellent verbal and written communication skills.
• Understanding of Software and the market in India.

The Scope of Your Influence

• Identify and define issues and the relevant solution to designated partners and the internal team scoping, analyzing, preparing, and presenting the overall solutions.
• Own execution and improvement of the planned initiatives through consistent interventions.
• Champion changes and effectively manage implementation of new ideas or programs aligned with companys strategic goals.
• Identify areas of development for Partners and their team members and plan for the necessary upskilling. Help and support the CPs to have agreed common and aligned initiatives and focus areas with defined and established impacts and possible outcomes.
• Spend considerable quality time with the CP organization owner and the team members regularly for which there can be necessary travelling out of the headquarter town in the respective geography for 10 to 15 days in a month.
• Ensure complete understanding of partners way of operations major source of business, methods of lead generation, conversion ratio, profile of customers, type of customers, internal capability, capacity, and all other factors that impacts the daily operation and efficiency for delivering best business results.
• Regular structured business reviews must be undertaken to examine the progress and do necessary corrections wherever required to achieve the set plans. Close working with the team members is very crucial to understand the individuals and their areas of competencies and upskilling requirements and plan for necessary trainings and input accordingly.
• A BM must have a complete understanding of the CPs past business trend, key line of business and aligned objectives that is to be worked upon to achieve the goals.
• A BM also needs to have a clear understanding about the expansion opportunities for the CP in future and create a timebound plan with the partner with necessary activities and set milestones to check the progress.