Business Head - Jewellery

Dsoft Innovations; Ahmedabad; On-site; INR 4,200,000 - 6,200,000; Full time

Job summary

Dsoft Innovations seeks a Business Head for SuvarnaSetu to accelerate sales and ensure client success. You will lead market penetration with a retail-first mindset, combining numbers with empathy to drive adoption and growth.

Responsibilities include onboarding 1000+ jewellers in 24 months, maintaining relationships, and representing the brand at trade events. Based in Ahmedabad with travel expected.

Qualifications

• 7–10 years in B2B sales, retail tech or SaaS.
• Experience building and leading high-performing teams.
• Excellent communication in English, Hindi and Gujarati.

Responsibilities

• Own and execute GTM strategies to onboard jewellers at scale.
• Drive sales and customer success with strong KPI tracking.
• Lead a field team and represent the brand at events.
• Collaborate with content/marketing for retail campaigns.

Skills

B2B sales

Retail tech

SaaS

Team leadership

CRM

Dashboards

Mobile tech

Business intelligence

English

Gujarati

Hindi

Tools

CRM platforms

Job description

Role Summary

As Business Head - SuvarnaSetu, you will take charge of both sales acceleration and client success, driving deep market penetration and adoption. This role is ideal for someone who understands retail business mindset, believes in digital enablement, and can lead with both numbers and empathy.

Key Responsibilities

Sales & Growth

• Own and execute the GTM strategy to onboard 1000+ jewellers in 24 months.
• Identify and convert family jewellers across India via direct sales, referrals, and channel networks.
• Conduct product demos, close deals, and ensure active platform usage.
• Track performance through CRM, define KPIs, and optimize sales funnels.

Customer Success

• Drive platform adoption post-onboarding – especially app usage, rate booking, gold SIPs, and loyalty programs.
• Resolve escalations and work with product/tech teams for market-driven improvements.
• Maintain long-term relationships and ensure contract renewals.

Leadership & Brand Representation

• Build and manage a team of field executives and coordinators.
• Represent ORNATE & SuvarnaSetu at trade expos, GJC events, and regional jewellery associations.
• Coordinate with content/marketing teams for campaigns targeting retail jewellers.

Desired Profile

• 7-10 years in B2B sales, retail tech, or SaaS; exposure to jewellery ecosystem is a strong plus.
• Proven experience in building and managing high-performing teams.
• Excellent communication in English, Hindi, and Gujarati.
• Digitally fluent: CRM, dashboards, mobile tech, business intelligence.
• Based in Ahmedabad with willingness to travel regularly.