Online Jewellery Consultant

Mployee.me; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Mployee.me in Mumbai is seeking a client-focused sales/support professional to engage luxury jewellery buyers across international markets. You will handle inquiries via calls, chat, email, and social media, guiding customers from brand discovery through purchase and post-sale support.

The role requires a passion for premium jewellery, strong English communication, and the ability to resolve issues promptly while maintaining high customer satisfaction. Freshers welcome with fluency in English.

Qualifications

• Minimum 2 years in sales or client support in luxury retail or international ecommerce.
• Freshers welcome; fluent in English required.

Responsibilities

• Manage customer interactions across all digital channels: inbound/outbound calls, live chat, emails and social media DMs/comments.
• Provide end-to-end assistance from brand discovery, conversion, and after-sales support to build brand loyalty.
• Actively assist in resolving customer escalations pre- and post-sale.
• Consistently achieve and exceed monthly international sales targets through proactive follow-up and conversion strategies.
• Coordinate with logistics and operations to ensure smooth international dispatch and delivery.

Skills

Sales experience

Client support

English proficiency

Job description

Role & responsibilities

Key Responsibilities

• Manage customer interactions across all digital channels: inbound/outbound calls, live web chat/Freshchat, emails, and social media DMs/comments.
• Provide end-to-end assistance from brand discovery, conversion, after sales assistance and build brand loyalty.
• Actively assist in resolving customer escalations pre and post sale.
• Consistently achieve and exceed monthly international sales targets through active lead follow-up and proactive conversion strategies.

Customer Journey & Relationship Management

• Take full accountability for the client experience, proactively resolving queries, eliminating purchase friction, and enhancing overall customer satisfaction.
• Cultivate long-term customer relationships to foster brand loyalty, repeat business, and high customer lifetime value across global regions.

Domain & Product Expertise

• Serve as a trusted consultant by explaining product specifications, sourcing information, hallmarking standards, and gemstone characteristics.

International Order Processing & Logistics Support

• Assist international customers with multi-currency pricing, payment conversions, and global payment gateways.
• Provide clarity on cross-border tariffs, customs clearances, duty guidelines, and local tax structures for the respective delivery country.
• Coordinate with logistics and operations teams to ensure seamless international dispatch, tracking, and delivery.

Required Qualifications & Skills

• Experience: 2 years of sales or client support experience in luxury retail, jewellery, fine crafts, or high-touch international e-commerce.
• Freshers also Allowed with fluent in english.

Language Proficiency

• Exceptional written and spoken English communication skills tailored for an international audience.
• Fluency in Telugu or additional international languages is a strong advantage.

Domain Knowledge

• Solid working knowledge of fine jewellery, gemstones, precious metals, hallmarking, and diamond grading principles.
• Understanding of international shipping procedures, payment gateways, currency conversions, and customs protocols.

Soft Skills

• High cultural intelligence and adaptability when communicating with buyers across different geographies.
• Target-oriented mindset with proven negotiation and closing abilities.
• Strong active listening skills, empathy, and creative problem-solving capability under dynamic conditions.
• Ability to multi-task efficiently across multiple conversation tools and internal dashboards.