Business Head

Boxofficespace; Pune District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Boxofficespace in Pune is seeking a Business Head to ensure smooth operations across multiple coworking centers. The ideal candidate will have 10–15 years of experience in the managed office space sector, with strong skills in project execution, vendor management, and operational oversight. This role is critical to delivering high-quality client experiences and driving revenue growth through efficient operations. Join us to lead a dedicated team towards exceeding operational excellence and client satisfaction.

Qualifications

• 10–15 years of experience in coworking or managed office space.
• Strong background in multi-site operations and project execution.
• Experience in commercial real estate is preferred.

Responsibilities

• Oversee daily operations across all centers.
• Manage execution of new center setups and fit-out projects.
• Work closely with Sales to monitor occupancy.
• Ensure consistent and high-quality client experience.
• Implement structured reporting systems.

Skills

Operational mindset

Vendor negotiation

Analytical skills

Project execution

Communication

Cost control

Job description

At Boxoffice, we believe workspaces should do more than just accommodate businesses they should empower growth, inspire innovation, and reflect the culture of the teams that work within them.

Founded with a vision to redefine commercial real estate experiences, Boxoffice offers a full spectrum solution: from custom-designed interior fit-outs to fully managed offices in prime business locations. We combine thoughtful design, operational efficiency, and flexible leasing models to deliver workspaces that evolve with your business.

Job Title: Business Head

Location: Pune
Department: Operations / Business
Reporting To: Director

Role Overview

We are looking for a highly driven Business Head to lead end-to-end operational management and execution across multiple coworking centers.

This role is critical in ensuring smooth day-to-day operations, efficient vendor management, cost control, and timely project execution, while supporting revenue growth and client satisfaction.

Key Responsibilities

1. Operations & Facility Management

• Oversee daily operations across all centers
• Ensure smooth functioning and service quality standards
• Ensure compliance with safety and operational guidelines
• Manage vendor onboarding, contracts, and performance
• Negotiate pricing and service agreements
• Identify and implement cost optimization strategies

3. Project Execution & Fit-Out Management

• Manage execution of:
  • New center setups
  • Fit-out projects
  • Refurbishments and upgrades
• Coordinate with design, procurement, and finance teams
• Ensure timely delivery within budget
• Track project milestones and resolve delays

4. Revenue Support & Occupancy Tracking

• Work closely with Sales to monitor occupancy
• Support deal closures through operational readiness
• Ensure quick onboarding and space readiness

5. Client Experience & Escalation Management

• Ensure consistent and high-quality client experience
• Handle escalations and resolve issues efficiently
• Improve processes to reduce recurring complaints

6. Team Management & Execution

• Manage operations, facility, and admin teams
• Define roles, responsibilities, and accountability
• Track daily and weekly performance
• Drive a culture of ownership and discipline

7. Reporting, MIS & Process Management

• Implement structured reporting systems
• Prepare:
  • Daily operational reports
  • Weekly performance updates
  • Monthly MIS
• Ensure data accuracy and process adherence
• Identify gaps and improve operational efficiency

Key Performance Indicators (KPIs)

Operational

• Efficiency of daily operations
• Issue resolution turnaround time
• Budget adherence

Execution

• Project delivery timelines
• Fit-out completion within budget

Revenue Support

• Occupancy tracking accuracy
• Speed of client onboarding

Client

• Reduction in escalations

Key Requirements

• 10–15 years of experience
• Background in:
  • Coworking / Managed Office Space
  • Commercial Real Estate
• Strong experience in:
  • Multi-site operations
  • Vendor & facility management
  • Project execution

Core Skills & Competencies

• Strong operational and execution mindset
• Vendor negotiation and cost control expertise
• Analytical and problem-solving skills
• Ability to manage multiple priorities
• Strong communication and coordination
• Performance-based incentives linked to:
  • Operational efficiency
  • Cost optimization
  • Project execution
  • Revenue support