Business Development Manager (B2B eCommerce & Outsourcing)
Experience — 5 to 7 Years
Department: Business, Admin & Management
Reports to: Director – Growth & Strategy / CEO
Job Type
Full Time
Workspace
On-Site
Summary
We are seeking a results-driven Business Development Manager (BDM) with 5–7 years of experience in driving revenue growth, client acquisition, and strategic partnerships — preferably in the B2B eCommerce, IT outsourcing, or data services domain.
The ideal candidate will be a strong communicator with the ability to identify, qualify, and close high-value business opportunities. This role goes beyond sales — it involves consultative selling, client relationship management, and strategic growth planning. The BDM will work closely with leadership to position the company as a trusted partner in eCommerce outsourcing and IT operations, helping global clients scale efficiently through data, automation, and digital enablement.
This role demands a strong business acumen, understanding of eCommerce workflows, and the ability to connect operational needs with scalable solutions.
Key Responsibilities
- (A) Business Strategy & Revenue Growth
- 1. Develop and execute comprehensive business development strategies to achieve monthly and annual revenue targets.
- 2. Identify new market opportunities in eCommerce operations, product data outsourcing, and IT automation services.
- 3. Create a strong sales pipeline through prospecting, lead generation, and networking.
- 4. Build and maintain long-term business relationships with clients and partners.
- 5. Conduct market research to identify trends, competitor positioning, and client needs.
- 6. Develop partnership programs and growth opportunities with technology or outsourcing partners.
- (B) Client Acquisition & Account Expansion
- 1. Generate leads through outreach (LinkedIn, email, referrals, industry databases, etc.) and convert them into qualified prospects.
- 2. Conduct consultative sales discussions, understanding client needs and tailoring solutions accordingly.
- 3. Collaborate with the technical and operations teams to design proposals, presentations, and pricing plans.
- 4. Negotiate terms and close contracts, ensuring profitability and long-term value.
- 5. Identify upsell and cross-sell opportunities among existing clients to expand revenue streams.
- 6. Maintain a structured CRM system to manage leads, deals, and client communications.
- (C) Strategic Planning & Collaboration
- 1. Work with senior management to develop quarterly growth plans and go-to-market (GTM) strategies.
- 2. Partner with marketing teams to align campaigns, events, and digital marketing initiatives with BD goals.
- 3. Provide client feedback and market intelligence to influence service improvements and new offerings.
- 4. Collaborate with the operations and delivery teams to ensure client expectations are met post-sale.
- 5. Develop detailed reports and dashboards for revenue forecasting and sales analytics.
- 6. Support leadership in identifying new verticals, geographies, and industries for expansion.
- (D) Client Relationship Management & Consultation
- 1. Act as a trusted consultant to clients, understanding their pain points and business models.
- 2. Propose relevant solutions around eCommerce outsourcing, automation, and IT efficiency.
- 3. Conduct periodic business reviews with clients to measure performance and satisfaction.
- 4. Build credibility through insight-driven conversations that highlight ROI and long-term scalability.
- 5. Ensure a seamless transition from sales to operations by coordinating with internal teams.
- (E) Leadership, Team Coordination & Reporting
- 1. Mentor and guide Business Development Executives and Lead Generation Specialists.
- 2. Set performance goals and review KPIs regularly to track conversion and growth metrics.
- 3. Maintain clear communication with internal departments regarding upcoming projects and pipeline health.
- 4. Represent the company in virtual and in-person business meetings, exhibitions, and client demos.
- 5. Provide structured weekly, monthly, and quarterly reports to management on revenue performance.
Qualifications & Eligibility
- Bachelor’s or Master’s degree in Business Administration, Marketing, or related field.
- Minimum 5–7 years of experience in business development, preferably in B2B services, eCommerce, or IT outsourcing industries.
- Proven track record of achieving or exceeding sales targets consistently.
- Strong understanding of eCommerce, SaaS, and automation-driven business models.
- Experience in international client acquisition and working with global markets (US, UK, Middle East, etc.).
Skills & Competence
- Exceptional communication, presentation, and negotiation skills.
- Strong analytical and consultative selling capabilities.
- Deep understanding of B2B sales cycles, RFP/RFQ processes, and solution selling.
- Proficiency with CRM tools (HubSpot, Pipedrive, Zoho, etc.) and data-driven reporting.
- Ability to manage multiple deals simultaneously while maintaining quality client interactions.
- Familiarity with LinkedIn Sales Navigator, Upwork, and outbound sales tools.
- Strong market research, competitor analysis, and prospecting abilities.
- Entrepreneurial mindset — capable of identifying new growth avenues.
- High integrity, persistence, and resilience in achieving business outcomes.
Why Join Us?
- Be part of a fast-growing eCommerce and IT outsourcing firm serving international clients.
- Opportunity to lead the company’s global expansion and client acquisition strategy.
- Work closely with senior leadership on strategic partnerships and growth planning.
- Attractive performance-based incentives and long-term career advancement opportunities.
- Exposure to diverse industries, cutting-edge tools, and global business ecosystems.
- Dynamic and collaborative work culture that values innovation, ownership, and measurable results.