Business Development Executive in Delhi

Eka Studio By Sana; Delhi; On-site; INR 400,000 - 640,000; Full time

Job summary

Eka Studio By Sana, Delhi-based, seeks a confident Sales & CRM Executive to build and own our sales and customer relationship system. You will manage leads, set up CRM processes, contact interested buyers, close sales and support existing customers, while maintaining records and improving follow-ups.

You will work with founders and teams across marketing and design, with clear growth into leadership roles as the company expands, in a fast-moving, creative environment.

Qualifications

• Confident and energetic with strong organisational skills.
• Excellent communication in English and Hindi.
• Willingness to learn and take ownership.
• Attitude and willingness to learn matter more than prior sales experience.

Responsibilities

• Manage leads and set up CRM processes.
• Speak with potential customers and follow up on inquiries.
• Close sales and support existing customers.
• Maintain complete lead and customer records in CRM.
• Organise the sales pipeline into stages and track progress.
• Prepare daily and weekly reports on leads, calls and conversions.

Skills

Lead qualification

CRM proficiency

Bilingual communication

Organised

Follow-up skills

Tools

CRM software

WhatsApp

Spreadsheet software

Job description

Brand: Eka Studio by Sana & Build School by Eka

We are looking for a confident, energetic and highly organised Sales & CRM Executive who wants to do much more than simply make sales calls.

You will help us build the entire sales and customer relationship system for our fast-growing creative and education brands—from managing leads and setting up CRM processes to speaking with potential customers, following up with interested buyers, closing sales and supporting existing customers.

Associate with a recognised design brand with 100,000+ Instagram followers.

Receive meaningful responsibility instead of only repetitive junior-level tasks.

Grow into a Sales Manager, CRM Manager, Customer Success Manager or Business Development Lead as the company expands.

Why This Opportunity Is Different

You will not be joining a traditional corporate sales desk where you follow the same script every day.

You will work in a fast-moving and highly creative environment involving interior design, digital education, content, social media, AI, e-commerce and online products.

What You Will Work On

• Speak with incoming leads and understand their requirements.
• Call people who have shown interest in our scope sheets, e-books, courses and other digital products but have not completed their purchase.
• Follow up with website visitors, enquiries, abandoned leads and previous customers.
• Convert warm leads into paying customers through calls, WhatsApp and email.
• Answer product-related questions and help customers select the right product.
• Provide customer support before and after a purchase.
• Maintain complete lead and customer records inside the CRM.
• Create follow-up systems so no enquiry or potential sale is missed.
• Help organise the sales pipeline into stages such as new lead, contacted, interested, follow-up, converted and lost.
• Track objections, customer questions and reasons for non-purchase.
• Prepare basic daily and weekly reports on leads, calls, follow-ups and conversions.
• Suggest improvements to sales scripts, offers, follow-up messages and customer experience.
• Work closely with the founders, marketing team, performance marketer and creative team.
• Gradually take ownership of the complete sales and customer relationship process.

This Role Is Not for Someone Who

• Is uncomfortable speaking with new people.
• Avoids making calls or following up repeatedly.
• Needs detailed instructions for every small task.
• Treats customer support and sales as two completely separate responsibilities.
• Does not maintain proper records or follow-up schedules.

Who Should Apply?

Someone Who Is

• Confident and persuasive on calls.
• Comfortable communicating in both English and Hindi.
• Friendly, patient and helpful with customers.
• Good at understanding customer psychology and objections.
• Organised with strong follow-up skills.
• Comfortable using spreadsheets, WhatsApp, email and CRM software.
• Curious about AI, automation and modern sales tools.
• Excited to experiment, learn and take ownership.
• Interested in sales, business development, customer success or entrepreneurship.
• Hungry to grow with a young and rapidly expanding brand.
• Previous sales experience is valuable, but attitude, communication skills, ownership and willingness to learn matter even more.

You Will Get The Opportunity To

• Help build a complete sales system and CRM from the ground up.
• Learn the latest CRM platforms, AI tools, sales software and automation systems.
• Work directly with the founders and participate in real business decisions.
• Test your own sales ideas, scripts and follow-up strategies.
• Understand how content, advertisements, websites and sales work together.
• Build a strong portfolio with measurable results such as leads managed, conversion improvements and revenue generated.
• We are growing across digital products, courses, interior design services and physical products. The growth potential for the right person is extremely high.
• You will have space to take decisions, introduce better systems and build a department that could eventually be led by you.

What Success in This Role Looks Like

• Every enquiry is recorded and followed up with.
• Potential customers receive timely calls and messages.
• Customer questions are answered clearly and professionally.
• Fewer interested leads are lost.
• Past leads are regularly reactivated.
• Customers receive a smooth experience before and after purchasing.
• The founders can clearly see the complete sales pipeline and conversion data.
• The company has a repeatable sales system that can scale with the team.

About Company

Eka Studio By Sana is a Delhi-based multidisciplinary design and build studio run as a sole proprietorship. Founded and led by architect Sana Vijan, we specialize in end-to-end services including architectural design, interior design, turnkey construction, and landscape architecture. We believe in a holistic approach to space-making where design and execution are seamlessly integrated to create beautiful, functional, and context-driven spaces. Our studio works on luxury residences, villas, boutique spaces, and custom-built environments, ensuring every project is a reflection of thoughtful design and precise execution. We're a young, creative firm looking to build a passionate team that believes in detail, innovation, and quality.