Business Coordination Executive/Manager

Furmats Marketing; New Delhi; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Growth opportunities

Senior management visibility

Professional development

Supportive culture

Job summary

Furmats Marketing in Delhi requires a proactive Business Coordination Executive/Manager to streamline sales processes, support business development, and enhance customer relationships.

The role connects the sales team with clients and internal departments, driving efficiency, training, and strategic initiatives. Strong MS Office and CRM skills are essential, with 1–5 years in related roles. Hindi/English communication is valued.

Qualifications

• Graduate or postgraduate degree in Business Administration, Marketing, or engineering/science.
• 1–5 years in business coordination, sales admin, or related roles.
• Industrial/B2B sales experience preferred.
• Proficiency in MS Office and CRM systems.
• Knowledge of sales methodologies and product markets advantageous.

Responsibilities

• Sales Process Management: manage inquiry-to-order cycle and develop standardized processes.
• Business Development Support: prepare proposals, research markets, analyze sales data.
• Team Development & Training: coordinate trainings and develop sales tools.
• Customer Relationship Enhancement: liaise with key clients and improve satisfaction.
• Cross-Functional Coordination: sync sales with logistics, finance, and tech teams.
• Business Events & Promotion: organize trade shows, product demos, and campaigns.

Skills

MS Office

CRM systems

Sales administration

Sales methodologies

English & Hindi comms

Education

BBA/MBA/Engineering/Science degree

Tools

Excel

CRM software

Job description

Business Coordination Executive/Manager

About Us

We are part of a well-established business group with over three and a half decades of experience in the industrial products sector. Operating with clientele based across multiple zones in India, we specialize in the distribution of premium industrial materials including Refractories, Thermal Insulation (Ceramic Fibre/Calcium Silicate/Rockwool insulations), Ferro Alloys, and Specialty Products. As proud representatives of world-leading product manufacturing facilities, we have built a strong reputation for quality and reliability in the industrial supply chain.

Role Overview

We are seeking a dynamic and organized Business Coordination Executive/Manager to drive our commercial operations forward. This pivotal role serves as the central hub connecting our sales team, customers, and internal departments. The ideal candidate will streamline business processes, enhance sales efficiency, and contribute to team development through effective coordination and support.

Key Responsibilities:

• Sales Process Management
  • Orchestrate the entire sales cycle from inquiry to order fulfillment
  • Develop and implement standardized sales processes and documentation
  • Create and maintain sales tracking systems to monitor performance metrics
  • Identify bottlenecks in the sales process and recommend improvements
• Business Development Support
  • Collaborate with sales executives to prepare compelling proposals and presentations
  • Coordinate market research activities to identify new business opportunities
  • Analyze sales data to generate insights for strategic decision-making
  • Support lead generation initiatives and follow-up mechanisms
• Team Development & Training
  • Coordinate comprehensive training programs for the sales team
  • Identify skill gaps and organize targeted training sessions
  • Develop training materials and sales tools to enhance team effectiveness
  • Facilitate knowledge sharing and best practices across the team
  • Support onboarding process for new sales team members
• Customer Relationship Enhancement
  • Serve as a key liaison between the company and high-value clients
  • Implement systems to improve customer experience and satisfaction
  • Manage customer feedback and ensure timely resolution of concerns
  • Develop strategies to strengthen client relationships and loyalty
• Cross-Functional Coordination
  • Synchronize activities between sales, logistics, finance, and technical departments
  • Ensure smooth information flow across all business functions
  • Coordinate with production/supply chain to align with sales requirements
  • Manage interdepartmental meetings and follow up on action items
• Business Events & Promotion
  • Spearhead the organization of trade shows, exhibitions, and customer events
  • Coordinate product demonstrations and technical seminars
  • Manage promotional campaigns and measure their effectiveness
  • Represent the company at industry forums and networking events

Qualifications:

• Graduate/Post-graduate degree in Business Administration, Marketing, or B.Tech, B.sc
• 1-5 years of experience in business coordination, sales administration, or related roles
• Experience in industrial/B2B sales environment preferred
• Proficiency in MS Office suite and CRM systems
• Knowledge of sales methodologies and best practices
• Understanding of industrial products market is advantageous

Ideal Candidate Profile:

• Exceptional organizational skills with ability to manage multiple priorities
• Strong analytical thinking and problem-solving capabilities
• Excellent verbal and written communication skills in English and Hindi
• Leadership qualities with ability to influence without direct authority
• Process-oriented mindset with attention to detail
• Proactive approach with high level of initiative
• Adaptability and resilience in a dynamic business environment
• Customer-centric attitude with strong service orientation
• Ability to build relationships at all levels within and outside the organization

What We Offer:

• Opportunity to work with a business which is part of an established industry player with over 38 years of market presence
• Competitive salary package based on experience and skills
• Performance-based incentives and growth opportunities
• Key position with visibility to senior management
• Opportunity to make significant impact on business operations
• Professional development in a stable and growing organization
• Supportive work culture with experienced management

Job Location:

[North India- Delhi]