Business Architect - AI and ServiceNow Solutions

Accenture India Private Limited; Bengaluru; On-site; INR 4,000,000 - 6,600,000; Full time

Job summary

Accenture India Private Limited is seeking an AI Native Software Engineer to design and ship production-ready software with AI at the core of the engineering lifecycle in Bengaluru.

You will apply AI-native practices to develop, validate, and improve solutions, ensuring quality, compliance, and scalable delivery across multiple client engagements while collaborating with cross-functional teams.

Qualifications

• Advanced expertise in ServiceNow architecture and apps.
• Strong proficiency with agentic patterns and RAG/vector search.
• Experience delivering AI-enabled ServiceNow solutions at scale.

Responsibilities

• Own end-to-end delivery of AI-driven ServiceNow solutions across client engagements.
• Define architecture standards, governance, and AI security/compliance.
• Lead discovery workshops; define AI roadmaps aligned to business priorities.
• Mentor cross-functional teams; scale AI adoption and sustainable delivery.

Skills

ServiceNow Architecture

Flow Designer

IntegrationHub

LLM Integration

Prompt Engineering

Azure OpenAI

Observability

Security & Compliance

OAuth / SAML

Leadership

Agile Delivery

Tools

MID Server

REST/SOAP

Job description

AI Native Software Engineer Project Role : AI Native Software Engineer Project Role Description :

Build and ship production-ready software using AI as a core part of the engineering lifecycle. Apply AI-native practices to develop and validate solutions, maintain quality and compliance, and continuously improve how software is built and operated.

Must have skills : ServiceNow Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education AI POWERED TECH TALENT

Key Responsibilities

Own end-to-end delivery of AI-driven ServiceNow solutions across multiple client engagements, ensuring measurable business outcomes. Define and enforce architecture standards, governance, and compliance for AI features, including security and observability. Shape client strategy: lead discovery workshops, define AI roadmaps, and align solutions with business priorities. Drive innovation agenda by introducing advanced GenAI and agentic patterns into ServiceNow workflows. Mentor and manage cross-functional teams, fostering a product mindset and engineering excellence. Partner with leadership to scale AI adoption, manage risks, and ensure sustainable delivery models.

Qualifications & Skills

Advanced expertise in ServiceNow architecture (App Engine, Flow Designer, IntegrationHub, Scoped Apps). Strong proficiency in Virtual Agent, AI Search optimization, and Now Assist configuration. Deep understanding of LLM integration, prompt engineering, and evaluation frameworks. Knowledge of agentic design patterns, orchestration frameworks, and RAG/vector search concepts. Familiarity with Azure OpenAI, AWS/GCP AI services, and enterprise-grade observability for AI models. Ability to implement Responsible AI practices, governance, and compliance standards. Skilled in integration patterns (REST/SOAP), MID Server, and secure authentication (OAuth, SAML). Managerial & Leadership Skills Proven ability to lead and manage delivery teams in agile environments. Strong stakeholder management and client-facing communication skills. Capability to drive innovation, influence decision-making, and manage change. Strategic thinking with a product mindset. Excellent communication and negotiation skills. Ability to inspire and coach teams toward high performance. Adaptability and resilience in complex client environments.