ServiceNow GenAI Architect

DataLunix; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

DataLunix seeks an experienced ServiceNow AI Architect to lead design and implementation of AI-powered solutions across the ServiceNow platform. This role requires deep expertise in AI capabilities, Generative AI, enterprise architecture, workflow automation, and digital transformation to deliver scalable, secure, and innovative AI solutions aligned with business objectives.

The candidate will drive enterprise AI roadmap, govern AI initiatives, and mentor teams while collaborating with

Qualifications

• 10+ years of experience in IT with strong expertise in the ServiceNow platform.
• Hands-on experience designing and implementing AI-powered solutions within ServiceNow.
• Strong knowledge of ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, Virtual Agent, Intelligent Search, and AI Agents.
• Experience with Generative AI technologies and Large Language Models (LLMs).
• Understanding of AI agents, autonomous workflows, and enterprise AI solution architecture.
• Familiarity with MLOps concepts and AI lifecycle management.
• Strong knowledge of workflow automation, enterprise architecture, and digital transformation initiatives.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.

Responsibilities

• Define and drive the enterprise AI roadmap within the ServiceNow ecosystem.
• Architect scalable, secure, and governed AI solutions aligned with business and enterprise objectives.
• Design and implement AI-powered solutions across ITSM, Employee Experience, CSM, and enterprise workflows.
• Lead the implementation and adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Process Mining, Automation Engine, Intelligent Search, and Generative AI Controller.
• Collaborate with business stakeholders, solution architects, developers, and cross-functional teams to deliver AI-driven digital transformation initiatives.
• Evaluate emerging AI technologies and recommend innovative solutions to enhance business processes and operational efficiency.
• Establish AI governance, security, scalability, and best practices across the ServiceNow platform.
• Provide technical leadership, architecture guidance, and mentoring to development teams throughout the project lifecycle.

Skills

ServiceNow expertise

AI design

Now Assist

Predictive Intelligence

Virtual Agent

Intelligent Search

AI Agents

Generative AI

LLMs

Autonomous workflows

MLOps

Workflow automation

Enterprise architecture

Digital transformation

Analytical skills

Problem-solving

Communication

Stakeholder management

Job description

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Now Assist
• ServiceNow AI Capabilities
• Generative AI

Job Summary

We are seeking an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions across the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow AI capabilities, Generative AI, enterprise architecture, workflow automation, and digital transformation. This role requires a strategic thinker with strong technical expertise to deliver scalable, secure, and innovative AI solutions aligned with business objectives.

Key Responsibilities

• Define and drive the enterprise AI roadmap within the ServiceNow ecosystem.
• Architect scalable, secure, and governed AI solutions aligned with business and enterprise objectives.
• Design and implement AI-powered solutions across IT Service Management (ITSM), Employee Experience, Customer Service Management (CSM), and enterprise business workflows.
• Lead the implementation and adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Process Mining, Automation Engine, Intelligent Search, and Generative AI Controller.
• Collaborate with business stakeholders, solution architects, developers, and cross-functional teams to deliver AI-driven digital transformation initiatives.
• Evaluate emerging AI technologies and recommend innovative solutions to enhance business processes and operational efficiency.
• Establish AI governance, security, scalability, and best practices across the ServiceNow platform.
• Provide technical leadership, architecture guidance, and mentoring to development teams throughout the project lifecycle.

Required Skills & Qualifications

• 10+ years of experience in IT with strong expertise in the ServiceNow platform.
• Hands-on experience designing and implementing AI-powered solutions within ServiceNow.
• Strong knowledge of ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, Virtual Agent, Intelligent Search, and AI Agents.
• Experience with Generative AI technologies and Large Language Models (LLMs).
• Understanding of AI agents, autonomous workflows, and enterprise AI solution architecture.
• Familiarity with MLOps concepts and AI lifecycle management.
• Strong knowledge of workflow automation, enterprise architecture, and digital transformation initiatives.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.