Sr ServiceNow Engineer (Agentic Ai)

General Mills; Pune District; Hybrid; INR 3,000,000 - 6,000,000; Full time

Job summary

General Mills is seeking an experienced Automation Architect to design and deliver end-to-end automation using ServiceNow and Power Platform. You will lead integration efforts with SAP, GCP, and SQL, ensuring scalable, secure, and reliable solutions.

The role requires strong scripting, application development, and a track record of driving adoption of automation technologies across business units.

Qualifications

• Bachelor's degree is required.
• Total experience of 8+ years with at least 4 years in relevant ServiceNow automation.
• Expert in ServiceNow App-Engine Low Code/No Code development or CSM experience.

Responsibilities

• Design, develop, and implement end-to-end automation solutions using ServiceNow and Power Platform.
• Build and enhance ServiceNow apps, workflows, portals, and CSM solutions.
• Develop and manage secure integrations with SAP, GCP, and SQL using REST APIs.
• Provide technical leadership and ensure platform stability and business continuity.
• Collaborate with stakeholders to translate business needs into scalable automation solutions.
• Monitor performance and provide production support and incident resolution.

Skills

ServiceNow

Power Platform

JavaScript

REST APIs

HTML/CSS

Scripting (Client/Server)

System Integration

Education

Bachelor's degree

Tools

Power Automate

PowerApps

ServiceNow

ERP Integration

Job description

KEY ACCOUNTABILITIES

• Design, develop, and implement end-to-end automation solutions using ServiceNow, Power Platform, Machine Learning, and Agentic AI.
• Build and enhance ServiceNow applications, workflows, portals, workspaces, CRUD apps, and CSM solutions.
• Develop and manage secure integrations with enterprise systems such as SAP, GCP, and SQL using REST APIs.
• Provide technical leadership, resolve complex issues, and ensure platform stability and business continuity.
• Support, troubleshoot, modernize, and rationalize existing Power Platform solutions.
• Ensure adherence to development standards, governance, security, testing, and quality practices.
• Lead recruitment, training, coaching, and knowledge transfer within the automation team.
• Manage vendors, platform partners, project documentation, and delivery processes.
• Collaborate with stakeholders to translate business needs into scalable automation solutions.
• Identify continuous improvement opportunities and drive adoption of emerging automation technologies.
• Monitor solution performance and provide ongoing production support, incident resolution, and problem management.

MINIMUM QUALIFICATIONS

Education: Bachelors degree

Experience: 8+ years of total experience and a minimum of 4 years of relevant experience.

Technical Skills:

• Expert in ServiceNow App-Engine Low Code/No Code development or Customer service Management experience.
• Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, and UI policies.
• Flow Designer, Actions and Sub-actions.
• ServiceNow Portal, Widgets, HTML, and CSS.
• Exposure to Microsoft Power Platform, including Power Automate flows and PowerApps, is required.
• JavaScript, JSON, XML, and REST APIs.
• Integration of ServiceNow with external systems like ERP, GCP, SAAS, and custom applications.
• System architecture, data, version control and security.

PREFERRED QUALIFICATIONS

Understanding of: -

• Other ServiceNow modules like CSM, ITSM, SAM.
• Agentic AI, Gen AI, Python AI Libraries.
• Cloud technologies like GCP/Azure/AWS.
• DevOps and ML Ops.

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.