Chief Manager - Business Analyst (Payments)

HDFC Life; Mumbai; Sur place; INR 1 800 000 - 2 600 000; Plein temps

Résumé du poste

HDFC Life is seeking a seasoned Project Manager to oversee payment gateway partnerships and drive product roadmaps in a fintech environment. The role requires coordinating cross-functional teams across development and business units to deliver timely solutions.

You will engage with vendors, manage merchant onboarding, and ensure alignment of APIs and services with business needs, while building robust processes and documentation for clients and internal teams.

Qualifications

• 8+ years of relevant work experience in Fintech, incl. 3+ years in product management.
• Experience integrating with third-party web services (REST/SOAP) and payments gateways.
• Education: BE IT/CS or equivalent.
• Experience with merchant onboarding and merchant management.

Responsabilités

• Manage multiple payment gateway partners and track product life cycles.
• Develop strategic roadmaps and coordinate project implementations.
• Ensure timely delivery and handle multiple projects concurrently.
• Coordinate with vendor teams to resolve system issues and maintain productivity.
• Build products from conception to launch with requirements gathering and BRD, functional specs, and use cases.
• Communicate process notes and interface docs to clients and internal teams.

Connaissances

Project management

Vendor management

API integration

Software development

Merchant onboarding

Stakeholder communication

Formation

BE IT / Computer Science

Outils

REST APIs

SOAP

Description du poste

Job Description

Project Management

• Managing multiple payment gateway partners
• Track products at different stages of their life cycle and develop strategic roadmaps.
• Project managing the various implementations in an effective and timely manner
• Has the capability to manage multiple projects at the same time
• Tracking delivery of vendor projects

Coordination

• Coordinating for making all competitive payment instruments live on the payment platform
• Coordinate with the vendor partner team for timely resolution of system issues and tickets to ensure productivity is not hampered

Domain

• Should have strong understanding of merchant and payment service providers needs to support different segments of consumers and merchants
• Experienced with APIs and software development and work together well with both technical and business teams.
• Prior work experience dealing with payment gateways, merchant onboarding , product ownership and merchant management.

Product Skill

• Build products from conception to launch in an effective and timely manner.
• Requirement gathering, requirement analysis, User story creation, Prepare Impact Analysis, BRD, Functional specification, Solution design, Interface design, Use case, User stories, Requirements mapping and traceability matrix etc.
• Articulate business problems to engineering partners.Implements monitoring / usage tracking and analyze patterns to improve internal systems.
• Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience.
• Responsible for making process notes, integration/ interface documents; and communicating them to clients/ internal operations team members.
• Providing inputs into the underlying process flows/ workflows/ systems for service improvement; and also engaging with internal process teams for definition of payment processes for new clients/ existing clients.

Required Skills

• Education : B. E. IT / Computer Science
• 8+ years of relevant work experience preferably in the Fintech Industry including at least 3+ year of relevant product management experience and good to have software development experience.
• Experience integrating with third-party web services across a variety of technologies (e.g. REST, SOAP, etc.)
• Experience in integrating with scheme / Netbank / Wallet / Card etc.
• Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Electronic Bill Presentment & Payment (EBPP), Credit Card Processing, Banking & Finance. - Familiarity of processes relating to payments/ collections.