Business Analyst - CASA

Mizuho; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Immense exposure and learning

Mentors and guidance from leaders

Ability to build things from scratch

Job summary

Mizuho Global Services Pvt Ltd (MGS) in Chennai seeks a focused Business Analyst for CASA operations. The role stresses planning, requirement validation, and process improvements across regional teams and vendors. You will support migration tasks, manuals, and testing, working with end users and HO to drive effective change.

The position emphasizes strong communication, domain expertise in CASA, and willingness to travel within APAC as needed, with a master’s degree preferred in Science or IT.

Qualifications

• Strong knowledge of CASA operations including account opening, maintenance, transactions, and interest calculations.
• Experience in end-to-end CASA processes and documentation.
• Ability to create BRD and FRD with operation workflow (Swim Lane).

Responsibilities

• Plan and promote BA tasks from the BA perspective.
• Validate business requirements with use cases during prototyping.
• Liaise with end users, vendors and HO for migration and project tasks.
• Provide training to local and overseas users and support UAT with test cases.

Skills

Banking domain

Excellent communication

Stakeholder management

Analytical thinking

Problem solving

Agile/Scrum

CASA operations knowledge

Education

Master’s degree in Science or IT

Tools

FLEXCUBE

Job description

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks, also called a Mega Bank of Japan. MGS was established in the year 2020 as part of Mizuho long-term strategy of creating a captive global processing center for remotely handling banking and IT-related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho, we are committed to a culture driven by ethical values and supporting diversity in all its forms for our talent pool. The direction of MGS’s development is paved by its three key pillars: Mutual Respect, Discipline, and Transparency, which serve as the baseline of every process and operation carried out at MGS.

What’s in it for you?

• Immense exposure and learning
• Company of highly passionate leaders and mentors
• Ability to build things from scratch

Job Role: Business Analyst - CASA

Role overview:

o Planning & Promotion as BA

o Business requirement validation with use cases in the prototyping phase

o Establish and introduce new work procedures and/ or workarounds

o Planning and promotion of user tasks from BA’s perspective

o Conduct study to analyse system effectiveness and cycle time

o Provide training to local and overseas users

o Provide support in User Acceptance Testing (including Test Case Creation and Issue Management)

o Liaise with End Users, Vendors and Head Office in migration and other project tasks

o Assist in the preparation of System and Operation manuals

o Conduct Client Impact Analysis and Support Customer Notification

o Management & Reporting

o Support the Team as a Subject Expert in the management of CASA related IT Projects

o Facilitate in system function and workflow design

o Monitor task progress of the user side, conduct issue & risk management, and provide support for solving them

o Provide insights and feedback to project planning with Area PM

o Other regular reporting such as regional progress, challenges and success to BA leads

Role-Specific Duties:

o Oversee project execution and coordinate between teams.

o Develop detailed analyses and maintain organized documentation.

o Planning and promotion of user tasks from BA’s perspective

Required Skills/Experiences/Personalities:

1. Excellent business communication skills with technical proficiency and exposure in Banking.

2. Working experiences as bank staff in Middle and Back-Office domain in CASA area.

3. Experience of handling the full CASA operation process, including account opening and maintenance, transaction processing (deposits, withdrawals, etc.), interest calculation, etc.(For VP / AVP: Mandatory, For SO: Advantageous)

4. Experience in OD management, Time Deposit, Foreign Exchange, Creation of Swift Messages and reconciliation

(For VP / AVP: Minimum of 3 years’ experience, For SO: Minimum of 1-year experience)

5. Possess strong Hands-on experience in Business Analysis activities like creating both BRD and FRD (Including Operation Workflow creation (Swim Lane diagram).

6. Experience of handling the full CASA operation process, including account opening documentation, data management, compliance checks, account maintenance, etc.(Mandatory for VP/AVP).

7. Experience of working with people from different geographies (actual international experience is not mandatory but working/ interacting with people from different geographies is needed

8. Package system implementation experience (FLEXCUBE)

9. Agile/ Scrum experience is preferred.

10. Experience in collecting business requirements and standardization of workflow across different entities

11. Strong analytical, problem- solving and decision-making skills

12. Sound knowledge in Business Process Management (BPM)

13. A meticulous attention to detail and commitment to producing high-quality, precise, and extensive requirement documentation

14. Experience in project implementation from user side (big project is preferred)

15. Excellent interpersonal, communication and negotiation skills

16. Mindset to not fear challenge / undertake risk

17. Willingness to undertake travel within the APAC region to interact in person with Mizuho teams to gather the necessary requirements

18. A master’s degree preferably majoring in Science or IT.