Business Analyst – Aviation Domain | IGT Solutions | Gurugram (On-Site)

IGT Solutions Pvt. Ltd.; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Career growth opportunities

Exposure to large-scale aviation projects

Inclusive and ethical workplace

Job summary

IGT Solutions Pvt. Ltd. is seeking an experienced Business Analyst – Aviation Domain in Gurugram, India. The ideal candidate will translate complex aviation business needs into scalable system solutions, focusing on flight operations and crew management.

Your role will involve working closely with stakeholders and technical teams to document business requirements and enhance operational processes. This opportunity is ideal for seasoned professionals looking to grow with a leading technology and CX organization.

Join us to work on large-scale aviation projects in a dynamic environment that fosters career growth.

Qualifications

• Proven experience in the Aviation Domain, particularly Flight Operations and OCC.
• Strong understanding of business information systems in aviation.
• Hands-on experience in business and system analysis.

Responsibilities

• Examining and evaluating existing systems in aviation operations.
• Identifying and documenting business requirements.
• Collaborating with business users and technical teams.

Skills

Business analysis

System analysis

Stakeholder management

Aviation operations

Analytical mindset

Education

Relevant degree in Business or related field

Tools

Microsoft Visio

Microsoft Project

MS Word

MS Excel

Job description

Location: Gurugram, Haryana, India
Employment Type: Full-time
Work Mode: On-site (5 days a week, Work from Office)
Company: IGT Solutions Pvt. Ltd.

Job Overview

IGT Solutions is hiring an experienced Business Analyst – Aviation Domain for its Gurugram office. This is an on-site, full-time opportunity for professionals with strong domain expertise in aviation operations, flight operations, OCC (Operations Control Centre), and crew management systems.

The ideal candidate will act as a bridge between business stakeholders and technology teams, translating complex aviation business requirements into clear, feasible, and scalable system solutions. If you have hands‑on experience in business analysis, system analysis, documentation, and stakeholder management, and have worked closely with aviation operations or airline technology systems, this role offers an excellent opportunity to grow with a global CX and technology leader.

About IGT Solutions

IGT Solutions Pvt. Ltd. is a next-generation Tech Services and Customer Experience (CX) company, established in 1998. With over 25,000+ professionals, 90+ global marquee clients, and 31 delivery centres across 13 countries, IGT Solutions enables end-to-end digital transformation journeys.

The company combines data & analytics, AI/ML, Gen AI, digital transformation, systems integration, intelligent automation, and BPM services to deliver personalized, meaningful, and effective customer experiences across industries, including aviation, travel, BFSI, insurance, logistics, and enterprise services.

Key Responsibilities

As a Business Analyst – Aviation, your responsibilities will include:

• Examining and evaluating existing systems, processes, and workflows within aviation operations.

• Identifying, analysing, and documenting business requirements aligned with flight operations, OCC, and crew management.

• Collaborating closely with business users, product owners, and technical teams to gather additional requirements and feature enhancements.

• Creating high-quality BRDs (Business Requirement Documents), ICDs (Interface Control Documents), and Business Solution Design Documents.

• Supporting the software development lifecycle (SDLC) by assisting development teams with functional clarifications and test data.

• Defining business problems, objectives, and key requirements, and modelling them to ensure clarity and alignment.

• Conducting feasibility analysis to assess the technical, operational, and economic viability of proposed solutions.

• Performing trade-off analysis to recommend the most feasible and value-driven requirement alternatives.

• Identifying and assessing risks, dependencies, and constraints associated with business requirements.

• Demonstrating a strong analytical mindset, problem-solving attitude, and self-learning capability.

Required Qualifications & Experience

To be successful in this role, you should have:

• Proven experience in the Aviation Domain, specifically in:

  • Flight Operations

  • Operations Control Centre (OCC)

  • Crew Management & Crew Planning

  • Training Planning

  • Manpower Planning

  • Fleet Planning, Tracking, and Operations

• Strong understanding of business information systems and enterprise applications used in aviation.

• Hands‑on experience in Business Analysis, System Analysis, and Project Coordination.

• Excellent analytical, documentation, and communication skills.

• Ability to work effectively in a fast‑paced, on‑site office environment.

Preferred Skills & Certifications

Candidates with the following will be given preference:

• Experience in Business Analysis and Project Management.

• Strong working knowledge of tools such as:

  • Microsoft Visio

  • Microsoft Project

  • MS Word & Excel

  • Databases and system documentation tools

• Certifications in Business Analysis, System Analysis, or Project Management (e.g., CBAP, CCBA, PMP, PRINCE2).

• Technical exposure (as mentioned by the job poster):

  • 7+ years of experience with Spring MVC

  • 6+ years of experience with Core Java

(Note: Technical experience is an added requirement and may support system-level discussions and solution feasibility.)

Why Join IGT Solutions?

• Work with a globally recognized technology and CX organisation.

• Exposure to large-scale aviation and enterprise transformation projects

• Opportunity to collaborate with cross-functional global teams

• Career growth in data, analytics, digital transformation, and Gen AI‑led solutions

• Inclusive and equal‑opportunity workplace with a strong ethical foundation