Partner-Customer Success (Account Management) (BPO / CX Services)- Travel Vertical

IGT Solutions; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

An established industry player is seeking a dynamic Partner in Customer Success to lead account management in the Travel sector. This pivotal role involves developing strategic partnerships, managing client expectations, and ensuring the achievement of sales and customer satisfaction goals. The ideal candidate will have extensive experience in BPO and a deep understanding of the Travel technology market. Join a forward-thinking organization dedicated to delivering exceptional customer experiences and driving innovation in the industry. If you are a motivated leader with a passion for success, this opportunity is perfect for you.

Qualifications

• 12-18 years of leadership experience in BPO/CX Account Management.
• Proven sales track record in BPO and/or ITES sectors.

Responsibilities

• Develop account-level strategy and manage client expectations.
• Build and maintain global alliances with industry relationships.
• Meet sales revenue and customer satisfaction goals in APAC.

Skills

Account Management

Sales Strategy

Customer Relationship Management

Market Analysis

Team Leadership

Education

Bachelor's Degree

12-18 years of experience in BPO/CX

Job description

Partner-Customer Success (Account Management) (BPO / CX Services)- Travel Vertical

Direct message the job poster from IGT Solutions

About Organization - IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 30,000 CX and Technology experts from 35+ nationalities.

Profile Summary:

• IGT Solutions is looking for a Partner - Customer Success. The position is based in Gurgaon and reports to the Vice President. The successful candidate will be responsible to develop an account-level strategy for customer/s. Overall leadership of the account in order to nurture the account by delivering the business objectives and providing an overall strategic direction.

Primary Job Responsibility:

• Build and Maintain Global Alliances and partnerships with Industry Relationships.
• Provide strategic support to the shareholders on Business Plan Review/ Implementation.
• Accomplish the organization's goals and objectives.
• Manage client expectations, participate in steering committee review meetings.
• Meet or exceed sales revenue/profitability and customer satisfaction goals in the APAC region.
• Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in the BPO industry.
• Develops and Establishes Short & long-term Strategies for an account with respect to annual budgets and activity plan consistent with the agreed strategies.
• Build and Maintain Customer Alliances and partnerships to drive results.
• Provide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with the customer and internal shareholders.
• Accomplish the account goals and objectives.

Education and Essential Experience:

• 12-18 years of experience in BPO / CX Account Management at a leadership level.
• Sales experience with a proven track record in BPO and/or ITES Sales.
• Should have deep knowledge, Experience, and understanding of the Travel / TTH / Airline Industry.

Key Enablers:

• Ability to motivate and inspire teams.
• Innovative and able to foresee market conditions.
• Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done.
• Persuasive with details and facts.
• Confident, flexible with the ability to work in a fast-paced and changing environment.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
• Extrovert with a blend of sales mindset.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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Seniority level: Director

Employment type: Full-time

Job function: Sales and Business Development

Industries: Outsourcing and Offshoring Consulting, Airlines and Aviation, and Transportation, Logistics, Supply Chain and Storage