Business Analyst

Cloud analogy; India; On-site; INR 300,000 - 600,000; Full time

Job summary

Cloud analogy is looking for a Salesforce Business Analyst with 0-1 year of experience to support gathering and documenting business requirements and participate in stakeholder meetings. The candidate should have a basic understanding of Business Analysis, Agile/Scrum, and a functional knowledge of Salesforce Administration, especially in Sales, Service, and Experience Clouds. Good communication skills and familiarity with JIRA/Confluence are preferred for this role based in India.

Qualifications

• Basic understanding of Agile/Scrum and SDLC.
• Good communication and documentation skills required.
• Basic knowledge of Salesforce standard objects like Leads and Accounts.

Responsibilities

• Assist in gathering and documenting business requirements from stakeholders.
• Support preparation of BRDs, FRDs, and user stories.
• Participate in stakeholder meetings and capture MoM, action items, and decisions.

Skills

Business Analysis

Agile/Scrum

SDLC

Salesforce Administration

Salesforce CRM platform

Communication skills

Tools

JIRA

Confluence

Job description

Job Description - Salesforce Business Analyst (0-1 Year Experience)

We are looking for a Salesforce Business Analyst with 0-1 year of experience and a basic understanding of Business Analysis, Agile/Scrum, SDLC, and story/ticket writing. The candidate should have functional knowledge of Salesforce Administration, especially in Sales Cloud, Service Cloud, and Experience Cloud.

Key Responsibilities

• Assist in gathering and documenting business requirements from stakeholders
• Support preparation of BRDs, FRDs, and user stories
• Participate in stakeholder meetings and capture MoM, action items, and decisions
• Assist in creating and managing story tickets and acceptance criteria
• Support As-Is / To-Be process mapping
• Collaborate with development and QA teams to ensure requirements are understood
• Support UAT activities, including test case preparation and defect tracking
• Maintain project documentation, trackers, and reports
• Identify gaps or inconsistencies in requirements and elevate when needed

Required Skills

• Basic understanding of Agile/Scrum and SDLC
• Basic knowledge of story writing / ticket creation
• Good communication and documentation skills
• Basic understanding of Salesforce CRM platform
• Knowledge of Salesforce standard objects like Leads, Accounts, Opportunities, and Cases
• Exposure to Salesforce reports and dashboards
• Good knowledge of Salesforce Admin (Sales, Service, Experience Cloud)

Preferred

• Internship/project exposure in Salesforce BA / CRM projects
• Familiarity with tools like JIRA / Confluence
• Salesforce Admin knowledge or certification is a plus