Building Operations, Soft Services

jll; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

JLL Bengaluru on-site is hiring a Senior Soft Services Manager to oversee housekeeping, landscaping, pest control, waste management, and security coordination for a multi-facility portfolio. You will manage vendors, budgets, and compliance while ensuring high client satisfaction and service quality.

The role emphasizes team leadership, continuous improvement, and strategic service delivery at a senior level within property management.

Qualifications

• Experience in soft-services or facilities management.
• Ability to lead multiple service disciplines and manage vendors.
• Strong focus on client satisfaction and service quality.

Responsibilities

• Housekeeping & Cleaning Management for common areas, washrooms, lobbies, offices, and parking areas.
• Oversee Landscaping & Horticulture, including plant maintenance and seasonal tasks.
• Lead Pest Control programs with monitoring and timely resolutions.
• Manage Waste Management, segregation, collection, and disposal with records.
• Coordinate Security & Safety, visitor management, and emergency preparedness.
• Handle Vendor & Contractor Management, SLA adherence and performance reviews.
• Serve as Client & Occupant liaison, tracking requests and ensuring satisfaction.
• Prepare and monitor Budgets for soft services and control costs.
• Ensure Compliance & Documentation through SOPs and audits.
• Lead, train, and motivate teams; conduct performance reviews and trainings.
• Establish Quality Assurance standards and conduct regular audits.

Skills

Housekeeping Management

Landscaping Management

Pest Control

Waste Management

Security & Safety Coordination

Vendor & Contractor Management

Client & Occupant Management

Budget & Cost Control

Compliance & Documentation

Team Management

Quality Assurance

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

A Soft Services Manager in property management is responsible for ensuring high standards of cleanliness, hygiene, landscaping, pest control, waste management, security coordination, and overall facility presentation. The role typically involves managing service partners, manpower, budgets, compliance, and client/occupant satisfaction.

Key Responsibilities

• Housekeeping & Cleaning Management Manage daily housekeeping operations for common areas, washrooms, lobbies, offices, parking areas, and other facility spaces. Ensure cleaning standards, schedules, SOPs, and checklists are consistently followed. Monitor housekeeping manpower, productivity, attendance, grooming, and deployment. Conduct regular inspections and ensure timely closure of identified gaps.
• Landscaping & Horticulture Oversee landscaping and horticulture activities, including plant maintenance, pruning, irrigation, fertilization, and seasonal requirements. Ensure the property maintains the required aesthetic and landscaping standards. Coordinate with vendors for maintenance and replacement of plants and landscaping assets.
• Pest Control Manage preventive and corrective pest-control programs. Ensure treatment schedules are followed and records are properly maintained. Monitor pest-related complaints and ensure timely resolution.
• Waste Management Oversee segregation, collection, storage, and disposal of waste in accordance with applicable requirements. Coordinate with authorized waste-management agencies. Monitor recyclable, wet, dry, and other applicable waste streams. Maintain required records and documentation.
• Security & Safety Coordination Coordinate with the security team to maintain overall property security and access-control standards. Monitor security-related observations, incidents, visitor management, and emergency preparedness. Support emergency drills and business-continuity initiatives.
• Vendor & Contractor Management Manage soft-service contractors and ensure compliance with contractual requirements and SLAs. Review manpower deployment, service quality, performance, and statutory documentation. Conduct vendor performance reviews and initiate corrective actions where required. Support procurement and commercial teams during tendering and contract renewal activities.
• Client & Occupant Management Act as the primary point of contact for soft-service-related requirements and complaints. Attend client/occupant meetings and provide updates on service performance. Ensure complaints and service requests are tracked and closed within agreed timelines. Maintain a high level of customer satisfaction and service experience.
• Budget & Cost Control Prepare and monitor soft-services budgets. Control manpower, consumables, equipment, and operational costs. Identify opportunities for cost optimization without compromising service quality. Review vendor invoices and verify services against agreed scope and deployment.
• Compliance & Documentation Ensure compliance with applicable statutory, safety, environmental, and property-management requirements. Maintain SOPs, checklists, inspection reports, training records, incident reports, and other relevant documentation. Ensure audit observations are addressed within agreed timelines.
• Team Management Lead, train, and motivate housekeeping, landscaping, pest-control, and other soft-service teams. Conduct toolbox talks, training sessions, performance reviews, and skill development programs. Monitor discipline, attendance, grooming, and workforce productivity.
• Quality Assurance Establish service standards and conduct regular quality audits. Use inspection reports, KPIs, SLAs, and customer feedback to measure performance. Identify recurring issues and implement corrective and preventive actions.

Typical KPIs

A Soft Services Manager may be measured on:

• Housekeeping audit scores
• Customer/occupant satisfaction
• Complaint resolution time
• SLA compliance
• Manpower productivity and absenteeism
• Hygiene and cleanliness standards
• Pest-control effectiveness
• Landscaping quality
• Waste segregation and disposal compliance
• Vendor performance
• Cost and budget adherence
• Audit and statutory compliance
• Incident and safety performance

In a Senior Property Management Role

At a senior level, the Soft Services Manager is expected to move beyond day-to-day supervision and take ownership of service strategy, vendor performance, budget management, client relationships, compliance, team development, and continuous improvement across the property.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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