Assistant manager - Property management

Jones Lang LaSalle (JLL); Gurugram District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Jones Lang LaSalle (JLL) in India is seeking an Assistant Manager, Property Management to lead site-based facilities management for a diverse portfolio. You will oversee building operations, safety procedures and contract performance, coordinating with tenants and vendors.

The role emphasizes sustainability, energy efficiency, asset governance and continuous improvement. You will apply modern technologies and best practices to enhance service quality while minimizing disruption to occupants.

Responsibilities

• Engineering best practices coordination
• Coordinate and support facilities management services from landlord
• Maintain safety procedures and compliance
• Promote sustainability service strategies for energy improvements
• Lead site-based FM services and vendor management
• Track and audit performance; ensure adherence to contracts and standards

Job description

Assistant Manager, Property Management

Work Dynamics

Responsibilities

• Being the bearer of engineering best practices.
• This role requires someone who can efficiently and effectively coordinate and support delivery of facilities management services from the landlord.
• With such a lot at stake, you must have the ability to carry out and follow through on procedures that are vital in critical environments and general building services engineering services maintenance, janitorial services, pest control, waste management, efficiency and compliance etc.
• When you do site reviews, you'll keep a lookout for opportunities to develop, innovate, and share within the teams programs that not only reduce costs, but also increase productivity.
• Spotting developments in international best practices and figuring out how to apply them locally is a constant, yet rewarding, challenge.
• This role also puts you in a unique position to promote our sustainability service strategies for achieving measurable improvements in energy use.
• Bridging gaps in processes and controls.
• As a Subject Matter Expert, you'll contribute to the optimization of processes, tools and documentation. At the front of your mind at all times is the completion and compliance audit process. Keeping planned preventive maintenance programmers and service contracts in place and the work practices of contractors in check are also your mandate. Safety first is your strapline and you'll do this by maintaining safety procedures, including crisis management or business continuity and emergency procedures at all times. Getting our site teams on board our risk management and mitigation initiatives will also fall on your shoulders.
• Bringing new technologies.
• Technology is our prime focus to deliver best in class services to our client in real estate which focuses around the ESG goals, employee experience and Artificial Intelligence and machine learning. The role is supposed to provide the leadership to explore and bring new technologies for our clients.
• Building Management.
• Responsible for and lead contact for the operational management of all site based FM services and for service quality and development. Ensures that statutory and corporate HS standards are applied and adhered to in delivery of the FM service. Takes a strategic overview of the portfolio and prepares formal commissions and technical briefs to manage complex programs of work and projects, taking into account the impact on building occupants, staff and visitors and to minimize disruption to key areas of service delivery. Manage vendor contracts and maximize diverse vendor spending. Ensure all statutory requirements are met for building operations.
• Property Inspections and Enhancements: Inspect properties and equipment to assess the extent of service and equipment required.
• Property Inspections and Enhancements: Recommend, justify, develop, and coordinate projects aimed at enhancing the value of the buildings.
• Property Inspections and Enhancements: Work with the Engineering and maintenance team to facilitate maintenance, repairs, or renovations. Obtain bids from outside contractors following client and JLL guidelines.
• Property Inspections and Enhancements: Track projects, such as tenant improvements and major repair and maintenance projects. Review construction specifications or plans, seeking advice from relevant stakeholders.
• Lease Administration and Tenant Relations: Support the Brokerage Team in the review of lease proposals and lease language.
• Lease Administration and Tenant Relations: Manage the lease administration process, from reviewing lease proposals to coordinating tenant construction and preparing lease abstracts.
• Lease Administration and Tenant Relations: Maintain an intimate knowledge of lease agreements, ensuring compliance from an accounting and operations standpoint.
• Lease Administration and Tenant Relations: Act as the primary or secondary contact for tenants regarding tenant service requests and FM teams. Proactively meet with tenant representatives on a scheduled basis.
• Performance Management: Initiates, reviews, and maintains a system of performance indicators for facilities, services and monitors and compares performance with other relevant public and private sector organisations. Responsible for planning and implementing measurable performance standards for all work undertaken by the facilities project managers. Manages and monitors current and future workload of the team to ensure that individuals are able to meet required timescales for individual projects and assignments.
• Financial Management and Contracting: Prepare adjustments to the tenant billing process, demonstrating a strong understanding of CPI increases, CAM reconciliations, escalations, recoveries, special charges, etc.
• Financial Management and Contracting: Tracking of utilities consumption, cost and efficiency of landlord equipment and support FM team.
• Service Monitoring: You'll monitor and maintain comprehensive service monitoring frameworks to ensure all property management deliverables meet agreed standards and client expectations. This includes implementing real-time monitoring systems, conducting regular service quality assessments, and maintaining performance dashboards that provide visibility into service delivery across all touchpoints. Your role involves continuous evaluation of service levels against established landlord KPIs and taking corrective action when performance gaps are identified.
• Governance and Compliance Framework: You'll oversee the implementation and maintenance of robust governance structures that ensure accountability, transparency, and effective decision-making across all property management activities. This includes tracking committees meeting, following escalation procedures, tracking compliance registers, and ensuring all activities are tracked, reported and escalated as required.
• Tracking the landlord deliverables: Tracking the landlord deliverables, identifying the gaps in the contract and recommending actions to get the best outcome.
• Asset Management Governance: Your role involves ensuring assets are managed in accordance with best practices, regulatory requirements by the landlord and outcomes are tracked and reported to client objectives while maximizing operational efficiency and minimizing client risks.
• Building Compliance: You'll oversee comprehensive building compliance management ensuring all facilities meet regulatory, statutory, and corporate requirements. This includes maintaining compliance calendars, conducting regular compliance audits, tracking certification renewals, and ensuring all building systems operate within prescribed parameters. Your role ensures buildings operate safely and legally.