Builder - Warranty Partner

Cars24; Gurugram District, Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Cars24 is seeking a Warranty Partner to lead the quality inspection teams across hubs, ensuring inspections meet Cars24 quality standards and aligning with refurbishment and sales operations.

You will monitor performance, drive improvements in processes, provide coaching, and ensure complete documentation to support trusted vehicle readiness for sale.

The role emphasizes collaboration with multiple teams, a strong focus on customer experience, and a hands-on approach to elevate vehicle readiness.

Qualifications

• Leadership experience managing automotive quality teams.
• Strong knowledge of vehicle mechanics and refurbishment processes.
• Ability to analyze trends and prepare performance reports.
• Attention to detail to ensure inspection accuracy.

Responsibilities

• Lead and manage a team of Quality Inspectors, ensuring inspections are conducted accurately as per Cars24 standards.
• Monitor and audit vehicle inspections across hubs for defects, damages, and overall quality.
• Track team productivity, quality metrics, and inspection accuracy; provide coaching and support.
• Ensure all inspections and repairs documentation meet regulatory and safety standards.
• Collaborate with refurbishment, procurement, technical, and sales teams to resolve quality concerns and improve readiness for sale.
• Analyze inspection trends, identify recurring quality issues, and drive continuous improvements.
• Conduct regular training sessions and knowledge-sharing to enhance team capabilities.
• Ensure only quality-approved vehicles are listed and sold to enhance customer trust.

Skills

Leadership

Vehicle mechanics

Analytical reporting

Attention to detail

Job description

What Will You Drive?

As a Warranty Partner at Cars24, you will be responsible for:

• Team Management & Quality Oversight: Lead and manage a team of Quality Inspectors, ensuring vehicle inspections are conducted accurately and consistently as per Cars24 quality standards.


• Inspection Quality Assurance: Monitor and audit vehicle inspections across hubs, ensuring detailed evaluation of vehicle condition, defects, damages, and overall quality.


• Performance Management: Track team productivity, quality metrics, and inspection accuracy while providing regular feedback, coaching, and support to improve performance.


• Compliance & Process Adherence: Ensure all inspected vehicles meet regulatory and safety standards, with complete and accurate documentation related to inspections, repairs, and service history.


• Cross-Functional Collaboration: Work closely with refurbishment, procurement, technical, and sales teams to resolve quality concerns and improve vehicle readiness for sale.


• Process Improvement & Reporting: Analyze inspection trends, identify recurring quality issues, recommend corrective actions, and drive continuous improvements in inspection processes.


• Training & Capability Building: Conduct regular training sessions, audits, and knowledge-sharing initiatives to enhance the technical and operational capabilities of the inspection team.


• Customer Experience Enhancement: Ensure only quality-approved vehicles are listed and sold, contributing to improved customer trust and satisfaction.

Who Are We Looking For?

We are looking for a Warranty Partner who has:

• Leadership Experience: 1-3 years of experience managing teams in automotive quality, vehicle inspection, workshop operations, or related functions.


• Strong Technical Expertise: Sound understanding of vehicle mechanics, electrical systems, bodywork, refurbishment processes, and quality assessment standards.


• Analytical & Reporting Skills: Ability to analyze quality trends, prepare performance reports, and drive data-backed decisions.


• Attention to Detail: Strong observation and auditing skills to ensure inspection accuracy and quality compliance.