Brand Associate

Group Bayport; Gurugram District; On-site; INR 400,000 - 560,000; Full time

Job summary

Group Bayport is seeking a Brand Associate for its Retention Marketing team in India. You will monitor brand reputation across review platforms and social channels, respond to feedback, and build lasting customer relationships to drive loyalty and sales. Night shift.

The role requires 2–4 years in customer service or ORM, strong communication, and proficiency with platforms like Trustpilot and Sitejabber. You will collaborate with marketing to boost engagement and revenue while analyzing

Qualifications

• 2–4 years in customer service, social media, or online reputation management.
• Excellent written and verbal communication.
• Experience with online reputation platforms is a plus.

Responsibilities

• Monitor and manage brand reputation on review platforms and social channels.
• Respond to reviews and inquiries in a timely, professional manner.
• Engage with customers to build loyalty and drive sales.
• Collaborate with marketing to boost engagement and revenue.
• Analyze feedback to improve products and services across departments.
• Stay updated on ORM trends and best practices.
• Identify sales growth opportunities from customer feedback.
• Track KPIs related to online reputation and sales.
• Report issues, identify trends, and suggest improvements.

Skills

Brand reputation management

Customer service

Sales generation

Excellent communication

Online platforms

Multitasking

Analytical skills

Teamwork

Education

Bachelor's Degree

Job description

About Group Bayport

Group Bayport is a rapidly growing global e‑Commerce B2B2C, B2B, and B2C organization that has redefined the business of delivering high‑quality custom products through a unique blend of cutting‑edge digital technologies, robust manufacturing capabilities, and a global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, the UK, and India through its family of brands BannerBuzz, Covers&All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages, and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.

Role

Brand Associate

Department

Retention Marketing

Location

Ahmedabad / Gurgaon WFO

Shift

Night shift

More Information

Website: https://groupbayport.com/about-us/
LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/

Responsibilities

• Monitor and manage our brand reputation on online/review platforms and social media channels.
• Respond to customer reviews, comments, and inquiries in a timely and professional manner.
• Engage with customers to build positive relationships and encourage brand loyalty.
• Collaborate with the marketing team to develop strategies for increasing engagement and sales.
• Analyze customer feedback and provide insights to improve products and services to various internal departments.
• Stay up-to-date with industry trends and best practices in ORM space.
• Utilize customer feedback to identify opportunities for sales growth and improvement.
• Track and report on key performance indicators related to online reputation and sales generation.
• Report process issues, identify trends, recommend improvements.

Desired Skills and Abilities

• Proven experience in customer service, brand reputation management, and sales generation.
• Excellent written and verbal communication skills.
• Strong understanding of online platforms such as Yotpo, Sitejabber, Trustpilot, and social media channels.
• Ability to multitask and prioritize in a fast‑paced environment.
• Strong analytical skills and attention to detail.
• Ability to work independently and as part of a team.

Experience

• 2‑4 years of previous experience in customer service, social media management, or online reputation management is an advantage.
• Experience in design & printing is a plus.
• Working knowledge of customer service software, databases and tools.
• Excellent with Excel.

Educational Certifications

Bachelor’s Degree preferred