Design Solutions Specialist

Group Bayport; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

5.5 working days per week

International client exposure

Paid holidays

Night shift allowance

Rotational shifts with extension

Gratuity as per law

Professional development

Performance recognition

24x7 cafeteria

Job summary

Group Bayport is seeking a Design Solutions Specialist to support international clients with post-sale design requests. You will call to capture requirements, modify designs on the fly, and guide customers through product options.

Strong typography and layout skills, plus proficiency in Photoshop, Illustrator, and InDesign, are essential. Role requires 0–3 years of graphic design experience and the ability to work in a fast-paced, 5.5-day week environment with international clients.

Qualifications

• Strong communication and collaboration abilities essential for international client support.
• 0-3 years of experience in Graphic Design with proficiency in Adobe Creative Suite.
• Excellent typography, color theory and layout design skills required.
• Ability to work independently and as part of a team; calling experience is a plus.

Responsibilities

• Respond to after-sales inquiries and issues via phone with professionalism.
• Make real-time design changes on call per customer requirements.
• Fulfil customer design requests for orders placed on the site.
• Provide accurate product information tailored to customers' needs.
• Resolve escalated concerns to achieve high first-contact resolution.
• Maintain superior customer experience through strong communication and problem-solving.
• Collaborate with cross-functional teams to resolve international issues efficiently.

Skills

Communication skills

Collaboration

Graphic design

Typography

Color theory

Layout design

Independent work

Teamwork

Calling experience

Tools

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Job description

About Group Bayport

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers s All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.

Designation

Design Solutions Specialist

Location

Ahmedabad & Gurugram

Work hours

US Shift hours consider International Client base.

Rotational Shift (3 months) with possibility of extension subject to business requirements

Job Description

Key Responsibilities

• Respond to customer after-sales inquiries and issues via phone with a high degree of expertise and professionalism.
• Make real-time changes in the processed design as per customer requirements on call.
• Fulfil the customer requirements related to design over the call for their orders placed on the site.
• Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns.
• Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction.
• Ensure superior customer experience through outstanding communication and advanced problem-solving skills.
• Collaborate closely with cross-functional teams to swiftly elevate and resolve intricate issues, drawing on your extensive experience in international customer support.

Job Requirements

• Excellent communication and collaboration skills.
• 0-3 Years of experience in Graphic Design.
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Strong understanding of typography, color theory, and layout design.
• Ability to work independently and as part of a team.
• Calling experience will be an added benefit.

Compensations Benefits

• It is a 5.5 working day in a week with floating week off.
• Opportunity to work with International Customers/Clients.
• Privileged Leave (21 days) / Social Leave (1) / Restricted Leave (1).
• Paid Holidays (As per company policy).
• Employee Referral Bonus (As per company policy).
• Night shift allowance (As per company policy).
• Rotational Shift (3 months) with possibility of extension subject to business requirements.
• Over-time (As per company policy).
• 24x7 Cafeteria.
• Gratuity (As per applicable law)
• Professional Development.
• Performance Recognition.