Sr. Brand Associate

Group Bayport; Ahmedabad District; On-site; INR 400,000 - 700,000; Full time

Job summary

Group Bayport is seeking an ORM specialist to manage online reputation, respond to reviews, and engage with customers to build loyalty. You will collaborate with marketing to drive engagement and sales, and analyze feedback to improve products and services.

The role requires 2–4 years in customer service, social media, or ORM, with strong communication and familiarity with ORM platforms. Experience in printing is a plus; join our fast-growing global team.

Qualifications

• Proven experience in customer service, brand reputation management, and sales generation.
• Excellent written and verbal communication skills.
• Strong understanding of online platforms (Yotpo, Sitejabber, Trustpilot).
• Ability to multitask and prioritize in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor and manage brand reputation on online/review platforms and social media channels.
• Respond to customer reviews, comments, and inquiries in a timely and professional manner.
• Engage with customers to build positive relationships and loyalty.
• Collaborate with the marketing team to develop strategies for increasing engagement and sales.
• Analyze customer feedback to provide insights for product and service improvements across internal departments.
• Stay up-to-date with industry trends and best practices in online reputation management.
• Utilize customer feedback to identify opportunities for sales growth.
• Track and report on key performance indicators related to online reputation and sales generation.
• Report process issues, identify trends, and recommend improvements.

Skills

Customer service

Brand reputation management

Sales generation

Communication skills

Multitasking

Analytical skills

Tools

Yotpo

Sitejabber

Trustpilot

Job description

Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B, and B2C organization that has redefined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities, and a global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, the UK, and India through its family of brands BannerBuzz, Covers&All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages, and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 2000+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

For more about Group Bayport, please visit :

• Monitor and manage our brand reputation on online/review platforms and social media channels.
• Respond to customer reviews, comments, and inquiries in a timely and professional manner.
• Engage with customers to build positive relationships and encourage brand loyalty.
• Collaborate with the marketing team to develop strategies for increasing engagement and sales.
• Analyze customer feedback and provide insights to improve products and services to various internal departments
• Stay up-to-date with industry trends and best practices in ORM space.
• Utilize customer feedback to identify opportunities for sales growth and improvement.
• Track and report on key performance indicators related to online reputation and sales generation.
• Report process issues, identify trends, recommend improvements.

What we require (Desired Skills and abilities)

• Proven experience in customer service, brand reputation management, and sales generation.
• Excellent written and verbal communication skills.
• Strong understanding of online platforms such as Yotpo, Sitejabber, Trustpilot, and social media channels.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Ability to work independently and as part of a team.

Experience:

· 2-4 years of Previous experience in customer service, social media management, or online reputation management is an advantage.

· Experience in design & printing is a plus

· Working knowledge of customer service software, databases and tools