Brand Account Manager

Weekday (YC W21); Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Faym, based in Gurgaon, India, seeks an Account Manager to support day-to-day client servicing for multiple accounts in the ecommerce and creator ecosystem. You will translate client briefs into campaigns, coordinate with internal teams, and ensure timely delivery and accurate reporting.

Ideal candidates have 3–5 years in account management or related roles, strong communication, and a willingness to learn and grow in a fast-paced startup/agency environment.

Qualifications

• 3 to 5 years of experience in account management, client servicing, customer success or a related field.
• Good communication skills, both written and verbal.
• Eagerness to learn, take initiative, and grow within a fast-paced environment.
• Ability to manage multiple tasks and coordinate with different teams.
• Good-to-have experience in Influencer marketing, Affiliate Marketing.

Responsibilities

• Support day-to-day management of client accounts under guidance from senior team members.
• Act as a point of contact for routine client queries and coordination.
• Translate client briefs into campaign plans, timelines and requirements.
• Coordinate with internal partnership, creator, operations and analytics teams for smooth delivery.
• Track campaign progress and flag issues or delays proactively.
• Ensure timelines, reporting and basic commercial commitments are met.

Skills

Client servicing

Critical Thinking

Cross Selling

Job description

This role is for one of our clients

Industry: Technology, Information and Media

Company Name: Faym

Seniority level: Associate level

Experience: 3+ yrs

Location: India, Gurgaon, Haryana, India

Job Type: Full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key Responsibilities

Account Support & Client Servicing

• Support day-to-day management of client accounts under guidance from senior team members
• Act as a point of contact for routine client queries and coordination
• Build a working understanding of each client's business, objectives and requirements
• Maintain consistent, professional communication with clients

Campaign & Delivery Support

• Help translate client briefs into campaign plans, timelines and requirements
• Coordinate with internal partnership, creator, operations and analytics teams for smooth delivery
• Track campaign progress and flag issues or delays proactively
• Ensure timelines, reporting and basic commercial commitments are met

Reporting & Analysis

• Assist in tracking revenue, GMV, campaign performance and other key metrics
• Support the creation of weekly/monthly reports and reviews
• Help identify basic trends or gaps in campaign performance

Coordination & Documentation

• Maintain trackers, action items and follow-ups for assigned accounts
• Coordinate across internal teams to resolve day-to-day issues
• Escalate risks or client concerns to senior team members when needed

Candidate Profile

• 3 to 5 years of experience in account management, client servicing, customer success or a related field
• Good to have experience of Influencers, influencer marketing or affiliate marketing
• Basic understanding of e-commerce, D2C, or digital marketing is a plus
• Good communication skills, both written and verbal
• Detail-oriented with strong organizational and follow-through skills
• Comfortable working with data, spreadsheets, and basic reporting
• Eagerness to learn, take initiative, and grow within a fast-paced environment
• Ability to manage multiple tasks and coordinate with different teams

Preferred Background

• E-commerce, marketplace, or quick-commerce businesses
• Creator economy, affiliate commerce, or digital marketing companies
• Client servicing or coordination roles in startups or agencies

What Success Looks Like

Within the first six months, the Account Manager should be able to:

• Independently handle routine client communication and coordination
• Support campaign execution with minimal supervision
• Maintain accurate trackers, reports, and documentation
• Build a foundational understanding of client accounts and internal processes
• Take on increasing ownership of tasks, moving toward independent account handling

Must-have skills

• Client servicing
• Critical Thinking
• Cross Selling

Good-to-have skills

• Influencer marketing
• Affiliate Marketing
• Business development