Account Manager / Client Success Manager

Global Info Edge; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Global Info Edge in Delhi is seeking an energetic client-facing Account Manager to own a portfolio of client accounts end-to-end. You will translate marketing results into business outcomes clients care about and manage expectations to prevent churn.

You’ll run reporting calls and QBRs, spot churn risk early, and brief delivery teams to ensure work lands correctly. Fluent English and Hindi are required, with 2+ years in account management.

Qualifications

• 2+ years in client-facing account management, ideally at an agency.
• Fluent in English and Hindi, with strong written and spoken skills.
• Able to read a P&L and ads dashboards.
• Calm under pressure; you handle an unhappy client without escalating it.

Responsibilities

• Own a portfolio of client accounts as their single point of contact
• Translate campaign performance into business outcomes the client actually cares about
• Run reporting calls and QBRs — set expectations early, never surprise a client
• Spot churn risk before it surfaces, and act on it
• Brief the delivery team clearly, so work lands right the first time
• Find the growth inside existing accounts — upsells that genuinely help

Skills

Client management

Business acumen

Communication

Tools

Google Ads

Meta Ads

CRM software

Job description

Own the client relationship end to end — translate marketing work into business language, manage expectations before they become problems, and keep good clients for years rather than months.

What you'll do

• Own a portfolio of client accounts as their single point of contact
• Translate campaign performance into business outcomes the client actually cares about
• Run reporting calls and QBRs — set expectations early, never surprise a client
• Spot churn risk before it surfaces, and act on it
• Brief the delivery team clearly, so work lands right the first time
• Find the growth inside existing accounts — upsells that genuinely help

What we're looking for

• 2+ years in client-facing account management, ideally at an agency
• Fluent in both marketing and business — you can read a P&L and an ads dashboard
• Calm under pressure; you handle an unhappy client without escalating it
• Excellent written and spoken English and Hindi
• Organised enough to run several accounts without dropping threads

Nice to have

• Experience with Google Ads / Meta Ads reporting
• CRM discipline (we run our own)

This is an evergreen position. We're always looking for strong people to join our pipeline for upcoming client expansions — if your profile matches, we'll reach out for an introductory call and keep you in mind for our next hiring wave.