Brand Account Manager

Weekday; Delhi; On-site; INR 1,000,000 - 2,200,000; Full time

Job summary

Faym in Gurgaon, India is seeking an Associate-level Account Manager to handle day-to-day client accounts in influencer and affiliate marketing, with 3–5 years of experience.

You will coordinate across partnerships, campaigns, analytics and operations to deliver timely campaigns, maintain trackers and reporting, and grow client relationships in a fast-paced ecommerce backdrop.

Qualifications

• 3 to 5 years of experience in account management, client servicing, customer success or a related field.
• Experience in Influencers, influencer marketing or affiliate marketing is a plus.
• Basic understanding of e-commerce, D2C, or digital marketing is a plus.

Responsibilities

• Manage day-to-day management of client accounts under guidance from senior team members.
• Act as a point of contact for routine client queries and coordination.
• Build a working understanding of each client's business, objectives and requirements.
• Maintain consistent, professional communication with clients.
• Translate client briefs into campaign plans, timelines and requirements.
• Coordinate with internal partnership, creator, operations and analytics teams for smooth delivery.
• Track campaign progress and flag issues or delays proactively.
• Ensure timelines, reporting and basic commercial commitments are met.
• Assist in tracking revenue, GMV, campaign performance and other key metrics.
• Support the creation of weekly/monthly reports and reviews.
• Help identify basic trends or gaps in campaign performance.
• Maintain trackers, action items and follow-ups for assigned accounts.
• Coordinate across internal teams to resolve day-to-day issues.
• Escalate risks or client concerns to senior team members when needed.

Skills

Client servicing

Critical Thinking

Cross Selling

Job description

Industry: Technology, Information and Media
Company Name: Faym

Seniority level: Associate level

Experience: 3+ yrs

Location: India, Gurgaon, Haryana, India

Job Type: Full-time

₹10,00,000 - ₹22,00,000 a year

Key Responsibilities

Account Support & Client Servicing

• Support day-to-day management of client accounts under guidance from senior team members.
• Act as a point of contact for routine client queries and coordination.
• Build a working understanding of each client's business, objectives and requirements.
• Maintain consistent, professional communication with clients.

Campaign & Delivery Support

• Help translate client briefs into campaign plans, timelines and requirements.
• Coordinate with internal partnership, creator, operations and analytics teams for smooth delivery.
• Track campaign progress and flag issues or delays proactively.
• Ensure timelines, reporting and basic commercial commitments are met.

Reporting & Analysis

• Assist in tracking revenue, GMV, campaign performance and other key metrics.
• Support the creation of weekly/monthly reports and reviews.
• Help identify basic trends or gaps in campaign performance.

Coordination & Documentation

• Maintain trackers, action items and follow-ups for assigned accounts.
• Coordinate across internal teams to resolve day-to-day issues.
• Escalate risks or client concerns to senior team members when needed.

Candidate Profile

• 3 to 5 years of experience in account management, client servicing, customer success or a related field.
• Good to have experience of Influencers, influencer marketing or affiliate marketing.
• Basic understanding of e-commerce, D2C, or digital marketing is a plus.
• Good communication skills, both written and verbal.
• Detail-oriented with strong organizational and follow-through skills.
• Comfortable working with data, spreadsheets, and basic reporting.
• Eagerness to learn, take initiative, and grow within a fast-paced environment.
• Ability to manage multiple tasks and coordinate with different teams.

Preferred Background

• E-commerce, marketplace, or quick-commerce businesses
• Creator economy, affiliate commerce, or digital marketing companies
• Client servicing or coordination roles in startups or agencies

What Success Looks Like

Within the first six months, the Account Manager should be able to:

• Independently handle routine client communication and coordination.
• Support campaign execution with minimal supervision.
• Maintain accurate trackers, reports, and documentation.
• Build a foundational understanding of client accounts and internal processes.
• Take on increasing ownership of tasks, moving toward independent account handling.

Must-have skills

• Client servicing
• Critical Thinking
• Cross Selling

Good-to-have skills

• Influencer marketing
• Affiliate Marketing
• Business development